Workplace Experience Lead

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

NOTE: This position is located in Monahans, TX.

Position Summary

The Client Experience Lead leads facilities operations services at the ADS Monahans (West Texas) Housing Facility. This role is accountable for a ensuring safe, compliant, reliable, and efficient housing unit experience, while managing service performance, vendors, budgets, employees, and continuous improvement at this critical location.

This position serves as the primary facilities and workplace experience contact for client leadership, employees, housed contractors, vendors, and service partners. This Lead is responsible for achieving established KPIs and SLAs and ensuring consistent service delivery across all housing units at this location.

The role directly manages the Field Coordinator Leads and Field Coordinators and provides operational direction to housing related operations personnel, contractors, vendors, and other service providers.

Key Responsibilities

• Lead daily facilities and workplace operations at this Monahans, (West) Texas location.
• Establish and maintain consistent standards for operations, food service coordination, safety, service quality, and site readiness.
• Oversee workplace and soft services, including janitorial, landscaping, waste and recycling, mail/shipping, food and vending, parking, meeting support, events, and access coordination.
• Oversee CMMS/work order performance, facility inspections, recurring service issues, and operational corrective actions.
• Monitor vendor performance against contracts, scopes of work, KPIs, SLAs, safety requirements, and quality standards.
• Monitor operating expenses and support capital planning, forecasting, invoice review, budget variance reporting, cost savings, and cost-avoidance initiatives.
• Build strong relationships with client leadership, Corporate Real Estate, employees, landlords, property management, and service partners.
• Monitor operational performance and use data, customer feedback, inspections, and vendor scorecards to drive continuous improvement.
• Champion a Safety First culture and oversee operational, regulatory, and audit readiness.
• Lead facility response during emergencies, business disruptions, planned shutdowns, and other critical operational events.
• Develop and manage direct reports through clear expectations, coaching, performance management, workload planning, and professional development.
• Ensure appropriate staffing, service coverage, and coordination across all assigned locations.

Qualifications

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, Real Estate, or a related field preferred; equivalent relevant experience may be considered.
• Demonstrated facilities or workplace management experience in a corporate, commercial real estate, or integrated facilities management environment.
• Multi-tenant management experience is strongly preferred.
• Previous experience directly supervising employees and managing third-party vendors required.
• Experience with operating budgets, forecasting, financial reporting, and capital planning preferred.
• Working knowledge of building mechanical, electrical, plumbing, and life-safety systems.
• Experience with CMMS/work order management systems and operational performance reporting.
• Strong leadership, client relationship, financial management, problem-solving, and communication skills.
• Ability to manage multiple employees, vendors, priorities, vendors, projects, and stakeholders in a fast-paced environment.

Work Location & Availability

• The site is located in Monahans, TX. This is not a standard hybrid or remote position. Requires on-site presence managing multi-shift employees.  Shift and coverage schedule will be flexible, but with enough overlap between day and night shifts to be effective.
• Responsible for housing facility (only) in Monahans, TX.
• Requires a visible, hands-on management presence across the assigned portfolio.
• Must be available to provide management oversight for facility emergencies, critical issues, planned work, and occasional evening or weekend activities as business needs require.

Moving & Incentive Bonus:

•            A moving and incentive bonus of $50,000 will be made available to the successful candidate, subject to claw back if employee performance is not up to expectations or if employee exits this position prior to the one-year anniversary.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Abilene, TX, Dallas, TX, Dallas Fort Worth, TX, Odessa, TX

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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