Leasing Specialist

Job Summary

Help prospective residents find their next home while building your own career with the Wan Bridge Family of Companies.

We are seeking an experienced Leasing Specialist for our South Houston area community. In this onsite role, you will guide prospective residents from their first inquiry through move-in, build strong resident relationships, and support community leasing and renewal goals.

The ideal candidate brings hands-on residential leasing experience, a demonstrated record of achieving leasing goals, and a consistent approach to prospect follow-up and resident service. Experience with both KNOCK and Yardi is preferred.

You will play an important role in creating a welcoming community, delivering a positive leasing experience, and helping residents feel at home.

Why Wan Bridge?

At Wan Bridge, we invest in developing our people alongside our communities. We value ownership, initiative, doing things the right way, growing leaders from within, and celebrating wins together.

Our benefits and perks include:

• Medical, dental, and vision coverage, plus complimentary telehealth for you and your family.

• A monthly lunch, auto, and cell allowance.

• Leasing Bonuses & Team Bonus opportunities through applicable company programs.

• A career development plan created with your leader at your 90-day milestone, with goals for skills development and future career growth.

• Additional perks, including access to the corporate beach house and an anniversary auto allowance after two years.

Benefits, allowances, bonuses, and perks are subject to applicable eligibility requirements and program terms.

Duties and Responsibilities

• Engage prospective residents, identify their housing needs, conduct community and home tours, highlight amenities, and guide prospects through the leasing process.

• Provide timely, professional follow-up by phone, email, and other approved channels; support leasing goals through consistent prospect engagement.

• Maintain accurate lead details, prospect records, leasing activity reports, and market surveys in the designated systems.

• Apply the company’s established Rental Qualifying Criteria consistently and obtain the information needed to process applications in accordance with applicable Fair Housing requirements and company policies.

• Coordinate move-ins by securing required lease agreements, addenda, and supporting documents, and confirming home readiness by the agreed date using the Leasing Specialist Checklist.

• Educate new residents on community policies, applicable HOA guidelines, and the features and use of their new home.

• Monitor expiring leases, follow up on renewals, and support resident retention efforts.

• Prepare and distribute approved resident notices, promotional materials, and community event information.

• Respond professionally to resident and homeowner questions, requests, comments, and concerns; resolve matters within the role’s authority or refer them to the Property Manager.

• Complete resident complaint documentation and property incident reports as needed.

• Help communicate and consistently enforce community policies and applicable HOA guidelines.

• Assist with placing, removing, and updating approved banners, balloons, signs, flags, and other marketing materials at designated locations.

• Conduct market surveys and recommend marketing strategies, leasing specials, and pricing adjustments to the Property Manager for review and approval.

• Collaborate with property management and service teams to support home readiness and a positive resident experience.

This description outlines the general duties and responsibilities of the position and is not an exhaustive list. Other duties may be assigned as necessary.

Required Qualifications

• High school diploma or equivalent.

• Previous residential leasing experience, including conducting tours, following up with prospects, processing applications, and supporting lease execution and move-ins.

• Demonstrated success achieving leasing goals, supported by examples such as signed leases, prospect-to-lease conversions, renewal results, or contributions to community occupancy.

• Strong communication, customer service, organization, and follow-through skills.

• Ability to use digital tools to maintain accurate prospect, application, and resident records.

• Ability to work onsite and meet the community’s scheduled hours, including weekends and holidays as required.

Preferred Qualifications

• Hands-on experience with both KNOCK and Yardi.

• Experience using customer relationship management (CRM) and property management software to manage leads, document follow-up, and support leasing activity.

• Experience in build-to-rent or single-family rental communities.

• Some college coursework.

Essential Functions and Work Environment

The essential functions of this position must be performed with or without reasonable accommodation.

• Conduct tours and move throughout the community and available homes, including stairs where applicable.

• Access, enter, and retrieve information using a computer or other electronic device.

• Communicate with prospects, residents, and team members and complete leasing and resident documentation.

• Place and move marketing materials and other items weighing up to 25 pounds.

• Access designated construction areas when required for community operations and follow applicable site safety procedures.

Reasonable Accommodation

Wan Bridge provides reasonable accommodations to qualified applicants and employees with disabilities. If you need an accommodation to participate in the application or interview process or to perform the essential functions of this position, please contact [email protected].

Wan Bridge is an equal opportunity employer.