Associate Director - Governance and Control

Create connections that move people and business forward.

At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities.

Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.

About the Role

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Lead Governance & Control team of Partnership Distribution to manage the operation and sustain long term business quality

Roles and Responsibilities:

• Design and manage the execution of business quality framework for different distribution channels and models
• Design and implement effective controls in the identified risk areas of partnership distribution channels including but not limited to the following:

- Selection and appointment of intermediaries

- On-going appraisal of intermediaries

- Sales & marketing and communication controls

- Compensation controls

- Sales process and business quality management

- Customer complaint and conduct management

• Liaise with business partners and other internal stakeholders to implement effective controls in the identified risk areas
• Work closely with business partners on business quality related areas and make sure the guidelines from IA is observed
• Perform regular risk and control assessment for the department, and drive actions to address areas with increased risks
• Manage and report compliance incidents for the department
• Co-ordinate and provide supports for review of the department by Compliance, Internal Audit and regulators
• Drive to enhance the awareness and knowledge of risk management and controls & governance for the department staff and business partners
• Lead governance related initiatives to sustain long term business quality
• Drive people development and performance driven culture
• Lead ad hoc projects and assignments
• Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements

Minimum Job Requirements:

• University/College graduate with 10 years’ relevant working experiences with supervisory responsibilities
• Strong organizing and management skills
• Strong presentation and communication skills
• Good written and spoken English and Cantonese
• Obtain relevant license if your job involves regulated activities

Others:

• You are required to obtain the license of Insurance Authority (IA) (Paper 1, 3 and 5)
• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.