All Accor

Global hotel management, franchising, loyalty program

Water Sports Officer

Food Service & HospitalityUpdated on Nov 11

Full-timeMaldivesNo salary listedIn-person

About the Job

Requirements

Professional liability insurance is required.
A minimum of 2 years of experience is required.
The candidate must be able to handle stressful situations calmly.
The candidate must have customer service, interpersonal, and sales skills.
The candidate must have a strong command of English.

Responsibilities

Complete daily tasks according to briefings, manager instructions, and company standard operating procedures.
Ensure guest and team safety during all water-sports and excursion activities.
Provide guests with clear and complete information about excursions, diving, and water sports.
Respond quickly and appropriately to emergencies.
Interact professionally and positively with guests.
Explain all-inclusive activities and inclusions to guests.
Promote and upsell diving courses, water sports, and excursions.
Answer guest calls professionally and provide accurate, engaging information.
Report guest complaints to management and follow up as needed.
Deliver engaging, safety-focused briefings before activities.
Guide excursions according to company standards, prioritizing safety and service quality.
Support team members to ensure smooth operations.
Complete required paperwork accurately and on time.
Maintain the cleanliness and hygiene of all equipment and the water-sports facility.
Monitor and report stock levels, gear, and equipment needs to the manager.
Update bookings and coordinate daily plans with the team.
Review in-house guest arrivals, emails, and billing to ensure accurate posting and closing.
Follow company policies and procedures.
Maintain clear communication within the team and with management.

Desired Qualifications

Prior work experience in a resort environment in the Maldives is preferred.
Additional languages are advantageous.

Job Description

Complete daily tasks as per briefings, manager instructions, and company SOPs.
Ensure guest and team safety during all water sports and excursion activities.
Provide clear and complete information about excursions, diving, and water sports.
Respond quickly and appropriately in case of emergencies.
Interact professionally and positively with guests at all times.
Explain all-inclusive activities and inclusions to guests.
Promote and up-sell diving courses, water sports, and excursions.
Answer guest calls professionally, offering accurate and engaging information.
Report guest complaints to management and follow up as needed.
Deliver engaging and safety-focused briefings before activities.
Guide excursions in line with company standards, prioritizing safety and service quality.
Support team members when needed to ensure smooth operations.
Complete all required paperwork accurately and on time.
Maintain cleanliness and hygiene of all equipment and the water sports facility.
Monitor and report stock levels, gear, and equipment needs to the manager.
Update bookings and coordinate daily plans with the team.
Review in-house guest arrivals, emails, and billing to ensure accurate posting and closing.
Follow all company policies and procedures.
Ensure clear communication within the team and with management.

Qualifications

Professional liability insurance
Minimum 2 years experience and prior working experience in a resort environment in the Maldives is preferred.
Ability to handle stressful situations calmly
Excellent customer service, interpersonal, and sales skills
Great command of English, additional languages can be advantageous

Additional Information

What is in it for you:

Employee benefit card offering discounted rates in Accor Hotels Worldwide
Develop your talent through learning programs by Academy Accor
Opportunity to grow within your property and across the world!
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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