Delivery Manager

Job Description

One of the core values at Refyne is driving customer excellence. We believe that to succeed long-term, it’s critical to develop a mindset focused on providing a superior customer experience.

We are looking for an experienced delivery manager who will be responsible for launching Refyne’s products & services and building relationships with our clients. The goal is to increase customer satisfaction, loyalty, retention and not just meet but exceed their expectations.

Responsibilities:

● Launching Refyne products and services for new clients

● Resolve clients' complaints in an effective, respectful & patient manner

● Develop and maintain strategic long-term trusting relationships with high-volume clients to accomplish organic growth 

● Research key customer wants and needs, suggest solutions to address them

● Ensure timely launch and delivery of employee financial wellness benefits

● Serve as the contact point for key clients and internal teams

● Gather, report, and communicate clients' feedback on service, technology, and product delivery

● Measure, track and analyze key account metrics

● Create reports for upper management

● Keep abreast with industry, market trends and best practices

Qualifications

● 3 to 5 years work experience in event management & on-ground product launch

● Experience in managing a large portfolio of clients, vendors & agencies.

● Excellent knowledge of management methods & techniques

● Proficiency in English - written & verbal

● Skilled in networking & building relationships

● Ability to think strategically & lead, prioritize & meet critical deadlines  

● Comfortable with being on the road, the job will require extensive traveling, about 70% of the time

Additional Information

● Be part of a founding team with a highly successful track record for building global fintech startups

● Backed by leading global tech investors & specialists

● Flexible working hours; we are well-equipped to allow our teams to work remotely, whenever they want

● Competitive salary with other employment perks

● Become a key member of a team that is building India’s first real-time, on-demand salary platform