All Accor

Global hotel management, franchising, loyalty program

Front Office Manager

Hotel Guest ServicesUpdated on Nov 11

Full-timeAuckland, New ZealandIn-person

About the Job

Requirements

At least 2 years of leadership experience in Front Office or a similar environment.
Expertise in Front Office operations and Opera PMS.
Ability to support forecasting, budgeting, and revenue management initiatives.
Ability to manage rosters and labour costs to achieve financial targets.

Responsibilities

Lead and oversee Front Office operations to deliver exceptional guest service and achieve hotel performance targets.
Manage guest arrivals, departures, VIP experiences, and lobby services to ensure a seamless guest journey.
Coach, support, and engage the Front Office team through regular communication, training, and visible leadership.
Monitor revenue, occupancy, upselling, loyalty, and guest satisfaction results to drive business performance.
Coordinate closely with Housekeeping, Reservations, Engineering, and other departments to ensure efficient hotel operations.
Maintain brand standards, operational compliance, reporting accuracy, and emergency procedures while promoting Accor Heartist values.
Lead and inspire a high-performing Front Office team.
Deliver exceptional customer service through strong leadership.
Coach, mentor, and develop team members for success.

Job Description

Lead and oversee Front Office operations to deliver exceptional guest service and achieve hotel performance targets.
Manage guest arrivals, departures, VIP experiences, and lobby services to ensure a seamless guest journey.
Coach, support, and engage the Front Office team through regular communication, training, and visible leadership.
Monitor revenue, occupancy, upselling, loyalty, and guest satisfaction results to drive business performance.
Coordinate closely with Housekeeping, Reservations, Engineering, and other departments to ensure efficient hotel operations.
Maintain brand standards, operational compliance, reporting accuracy, and emergency procedures while promoting Accor Heartist values.

Qualifications

You will be:

Leading and inspiring a high-performing Front Office team.
Delivering exceptional customer service through strong leadership.
Utilising your expertise in Front Office operations and Opera PMS.
Supporting forecasting, budgeting, and revenue management initiatives.
Managing rosters and labour costs to achieve financial targets.
Coaching, mentoring, and developing team members for success.
Bringing at least 2 years' leadership experience in Front Office or a similar environment.

Additional Information

Learn your Way - Access Accor Academy and Typsy to grow your skills and develop your career, all while earning.
Exclusive Heartist Benefits - Enjoy discounted accommodation and food & beverage across Accor hotels worldwide.
Meals on shift
Staff Parking
Paid birthday leave
Heartist Referral Bonus Programme
Accor's Parental Leave Scheme
Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

ACCOR's PURPOSE STATEMENT

“ Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care"

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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