Training & Development Specialist

The Training & Development Specialist, Associate is responsible for facilitating engaging instructor-led, virtual, and technology-based learning that helps Priority Health team members build the knowledge and skills needed to navigate complex workflows, systems, and customer interactions. The ideal candidate brings strong instructional, presentation, and classroom management skills, with the ability to engage and motivate learners in a dynamic environment. Healthcare, pharmacy, or health insurance experience is highly desirable, along with the ability to become an Epic Credentialed Trainer and support evolving organizational training initiatives.

Job Summary

Provides classroom, virtual, one‑on‑one, and at‑the‑elbow training to support learner onboarding, skill development, and system or process adoption, with a primary focus on Epic and other health systems. Delivers training with a member‑centric mindset, recognizing that effective learning, accurate system use, and consistent training delivery directly support positive experiences for Priority Health members. Under guidance, facilitates established training programs and supports training coordination, learner engagement, and adoption efforts, ensuring consistent delivery in alignment with designed training content. Partners with trainers, subject matter experts, and operational leaders to deliver audience‑specific training using instructor‑led and computer‑based methods and to provide input to the continuous improvement of training programs. Occasional weekend training and daytime or overnight travel may be required.

Essential Functions

• Facilitate assigned instructor led training sessions using approved materials and defined delivery standards, with guidance as needed.
• Support learners during training sessions by answering questions, reinforcing key concepts, and escalating issues appropriately.
• Prepare classrooms, systems, and materials to ensure readiness for training delivery.
• Apply basic adult learning principles and adapt facilitation and support approaches, with guidance, to support learner engagement, comprehension, and individual learning needs.
• Collaborate with peers, trainers, and training partners to ensure consistent messaging and a positive learner experience.
• Assist with training coordination activities, including registration support, attendance tracking, completion documentation, and maintenance of accurate training records.
• Participate in training evaluations, feedback collection, and team debriefs to support continuous improvement efforts.
• Support go‑live readiness and provide at‑the‑elbow assistance during implementation or cutover activities, as assigned.

Qualifications

Required

• Associate's Degree or equivalent related field
• 1 year of relevant experience Supporting or providing application or system training, end user education, or user support in a classroom, virtual, one on one, or at the elbow setting
• 1 year of relevant experience Supporting learner onboarding, skill development, or system or process adoption
• Demonstrated familiarity with adult learning or facilitation practices (through coursework, on the job experience, internship, or training support roles)Exposure to clinical, operational, or enterprise systems in a training, implementation, education, or support role.
• CRT-EPIC Credentialed Trainer -120 Days Upon Hire

Preferred

• Bachelor's Degree or equivalent Education, Human Resources, Business or other related field
• 1 year of relevant experience Delivering or supporting training for Epic or other enterprise health systems.
• 1 year of relevant experience Supporting blended learning approaches, including instructor led training, eLearning, microlearning, or virtual classroom delivery.
• 1 year of relevant experience Assisting with go live or cutover support activities.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Priority Health - 1239 E Beltline Ave NE - Grand Rapids

Department Name

Operations Training - PH Managed Benefits

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.