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All Accor

Global hotel management, franchising, loyalty program

Security Agent

Security Guarding & PatrolUpdated on Nov 11
Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

  • A minimum of bachillerato education is required, preferably completed.
  • Previous experience in security, loss prevention, or similar positions is required.
  • Basic knowledge of security procedures, access control, report writing, and emergency response is required.
  • Availability to work rotating shifts, including nights, weekends, and holidays, is required.
  • Required security accreditations or training under applicable legislation are required.
  • The role requires the ability to remain standing and walk for prolonged periods during the workday.
  • The role requires the ability to patrol different hotel areas and facilities.
  • The role requires the ability to respond promptly to emergencies within the scope of the position.
  • The role requires the ability to perform essential duties with applicable reasonable accommodations.

Responsibilities

  • Conduct regular patrols of public areas, service areas, corridors, entrances, exits, and other hotel facilities.
  • Identify suspicious activity, unsafe conditions, potential risks, and violations of internal policies.
  • Control and supervise access to restricted areas, verifying that only authorized people enter.
  • Monitor video surveillance systems according to internal procedures and applicable privacy and personal data protection requirements.
  • Stay informed about daily operations, events, VIP guest arrivals, and other activities requiring additional security measures.
  • Protect hotel property, equipment, facilities, and confidential information from loss, damage, or unauthorized access.
  • Assist guests, employees, and visitors with security-related situations professionally, discreetly, and respectfully.
  • Respond promptly to incidents, disturbances, emergencies, and requests for assistance.
  • Participate in emergency protocols, including evacuations, fires, medical emergencies, and other contingencies.
  • Act according to established procedures regarding lost property, unauthorized access, suspicious behavior, or potential threats.
  • Use communication and de-escalation techniques to manage conflicts, requesting assistance when needed.
  • Interact impartially, respectfully, and without discrimination.
  • Detect and report suspected theft, fraud, property damage, policy violations, and other security risks.
  • Prepare clear, objective, and timely incident reports documenting relevant facts, involved people when applicable, and actions taken.
  • Support internal investigations of security incidents, preserving relevant information and following established procedures.
  • Receive, record, safeguard, and return lost property according to hotel policies.
  • Report maintenance risks, unsafe conditions, and security equipment failures to the appropriate department.
  • Escalate incidents promptly to the security supervisor or manager and relevant leaders.
  • Comply with security policies, operating procedures, emergency protocols, and applicable Mexican law.
  • Keep security logs, shift reports, access records, and other required documentation current.
  • Participate in inspections, audits, drills, and risk-prevention activities.
  • Protect the confidentiality of guest and employee information, video surveillance recordings, and information related to internal investigations.
  • Complete thorough shift handoffs, communicating pending incidents, relevant observations, and situations requiring follow-up.
  • Attend departmental meetings, training, and emergency-preparedness activities.
  • Maintain a professional, neat appearance consistent with hotel presentation standards.
  • Communicate effectively with guests, employees, hotel leaders, and external emergency services when needed.
  • Help maintain a safe, welcoming, and inclusive environment consistent with the hotel’s service standards.

Desired Qualifications

  • Training in first aid and cardiopulmonary resuscitation is preferred.
  • Experience in the hotel industry or luxury hospitality is an advantage.
  • Experience with video surveillance systems (CCTV), access control, and incident-recording tools is desirable.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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