The Home Depot

Home improvement retailer offering tools, services

Front End Associate: Part Time - Park Royal

Checkout & Customer ServiceUpdated on Nov 13

Part-timeWest Vancouver, BC, Canada$19.15 - $20.15In-person

About the Job

Requirements

Interpersonal skills.
Cash handling skills.
Ability to bend, stoop, reach, twist, lift, push, pull, and move items.
Ability to work a flexible schedule that may include evenings and weekends.
High school diploma or equivalent.
Retail or cash experience of 1 to 2 years is listed as an asset, not a requirement.

Responsibilities

Proactively direct customers to open registers and support customers at assisted checkouts throughout the store.
Process transactions accurately and in a timely manner by executing the GET checkout process.
Greet each customer, engage with them during transactions, and thank them for their business using the GET Involved approach to customer service.
Demonstrate knowledge of products and services and make appropriate suggestions to meet customers' needs.
Treat customers and associates in a sincere, appreciative manner, minimize checkout-line wait times, and acknowledge waiting customers.
Promote and recommend services such as Credit, Extended Warranty, Tool Rental, and Pro Services.
Follow all Safety and Loss Prevention policies and procedures.
Follow front-end processes designed to mitigate shrink and protect assets.

Desired Qualifications

Retail or cash experience of 1 to 2 years.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities:
Ensures Customer Satisfaction

Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation

Follows all Safety and Loss Prevention policies and procedures.
Follows processes on the front-end designed to mitigate shrink and protect assets.

Competencies:

Communicates Effectively
Customer Focus

Skills:

Interpersonal skills
Cash Handling

Direct Manager/Direct Reports:

Front End Supervisor

Travel Requirements:

None

Physical Requirements:

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

Working within a flexible schedule that may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

Highschool Diploma or Equivalent

Minimum Years of Work Experience:

1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience:

Certifications:

Other Requirements/Assets:

The pay range for this position is between $19.15 - $20.15

About the Company

The Home Depot

Home improvement retailer offering tools, services

Home Depot is a big retailer of home improvement supplies. It sells building materials, tools, lawn and garden items, decor, and other related products, and it offers services like tool rentals, installation, and credit financing. Customers can shop either in its many North American stores or online, and the company serves homeowners, renters, and professional contractors. Its business model combines direct product sales with rental services and financing, supported by a Pro Xtra loyalty program for professionals and a focus on customer service. The company differentiates itself through its wide product assortment, extensive store network, and combined online and in-store shopping experience, plus services designed to help customers complete projects. Its goal is to help customers finish home improvement projects by providing a broad selection, helpful services, and a convenient shopping experience while continuing to grow its business and support professional contractors.

Company size: 10,001+
Company stage: IPO
Headquarters: Atlanta, GA
Founded: 1977

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