Guest Experience Team Lead
About the job
- Communicate effectively and respectfully and work well with others in a team-based setting.
- Have an interest in coaching and developing others.
- Be able to execute tasks effectively in a fast-paced environment.
- Have time-management and organizational abilities, including the ability to multitask when required.
- Be able to stand for extended periods.
- Be available to work days, evenings, and weekends as business requires.
- Commit to at least 5 days per week and 30–40 hours per week.
- Have a general understanding of food safety and public health practices.
- Have 1–5 years of team leadership experience.
- Hold a New York food handlers certificate.
- Lead and train the Guest Experience Team.
- Ensure new hires have a high-quality experience on their first day and throughout training.
- Prepare beverages promptly according to menu and customer specifications, including coffee and espresso-based drinks with latte art, tonics, tea, and wellness drinks.
- Execute and train on all front-of-house positions to support smooth service.
- Dial espresso grinders daily and continually monitor espresso quality.
- Enter orders accurately through the point-of-sale system to support efficient communication with the service line, coffee bar, and smoothie bar.
- Set up and close the barista and smoothie stations at the start and end of each shift while maintaining cleanliness and sanitization of the workspace and bar equipment.
- Provide advanced training for relevant team members.
- Support other restaurant tasks and teammates as required.
- Have 1 year of barista experience.
About the company
Impact Kitchen creates meals and drinks using fresh, local, organic ingredients, with a menu designed to support daily wellbeing. A team of chefs, nutritionists, and fitness experts ensures each item has a nutritional purpose and tastes good. The company collaborates with farmers and suppliers to maintain high ingredient quality and offers options for coffee, smoothies, and protein-rich meals suitable for breakfast, lunch, or dinner. The goal is to help people feel better, live happier, and have the energy for their everyday life, while also offering catering services.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Canada
Founded
2015
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Simplify's Take
What believers are saying
- The 2026 Runningman smoothie partnership expands brand visibility through seasonal functional beverages.
- Impact Kitchen reported new openings, menu innovations, and community partnerships in 2025.
- Regenerative Farms collaboration strengthens supply-chain storytelling and sustainability credentials.
What critics are saying
- New York expansion into Manhattan, Brooklyn, and Williamsburg demands costly lease execution.
- Restaurant differentiation is easy to copy, inviting competition from Erewhon and local clean-eating chains.
- If investor support weakens, rapid multi-city growth and premium sourcing become unsustainable.
What makes Impact Kitchen unique
- Impact Kitchen bans gluten, refined sugars, and seed oils across the menu.
- By August 2026, it operated seven Toronto locations plus two New York City sites.
- Its 2025-2026 menu leans into functional wellness with protein pancakes and smoothies.
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Benefits
- Health Insurance
- Dental Insurance
- Meal Benefits
- Paid Vacation
- Paid Sick Leave
- Flexible Work Hours
- Employee Discounts