Food and Beverage Assistant Manager

Assistant Food and Beverage Manager

Responsible for the management of all aspects of the restaurant function in accordance with hotel standards. Responsible for leading and motivating the restaurant team to ensure optimum performance achieve the highest level of guest engagement and maximum profitability. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.  Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency. This is a 'hands on' role with responsibility for the day-to-day operation of the restaurant.

The ideal candidate must have: 
•    Degree in Hospitality or related field preferred 
•    2–4 years’ experience in a leadership role within a luxury hotel, 5 star, or fine dining environment. 
•    Strong knowledge of various high end food service styles and luxury service standards 
•    Proven ability to lead, train, and motivate a diverse, multicultural team 
•    Strong understanding of budget management, P&L analysis, and monthly financial performance reviews 
•    Experience with forecasting, labor planning, and scheduling 
•    Financial reporting and performance tracking experience 
•    Inventory control and supplier management expertise 
•    Comprehensive understanding of Food & Beverage cost controls 
•    Experience working with POS systems (Oracle Hospitality Symphony desirable) 
•    Ensures guest service consistently meets or exceeds luxury brand standards 
•    Strong problem solving skills with a solid understanding of quality assurance processes 
•    Ability to effectively train, coach, and lead Ladies & Gentlemen in line with luxury hospitality culture 
•    Advanced wine and beverage knowledge required 
•    ServSafe certification preferred 
•    Certification or documented training in liquor, wine, food service, alcohol awareness programs, and CPR desirable 
•    Excellent verbal and written communication skills in English 
•    Strong computer proficiency, including Microsoft Office 
•    Ability to work indoors and outdoors under varying weather conditions 
•    Availability to work weekends, holidays, and flexible schedules as required by the business

Responsible for successfully executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CORE WORK ACTIVITIES

Providing for and Managing the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Extends professionalism and courtesy to guests at all times.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeds them.

• Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand service culture.

• Responds timely to customer service department request.

Supporting Safety Standards and Work Procedures

• Implements property emergency plan.

• Provides a safe working environment in compliance with OSHA/MSDS.

• Implements and sustains property accident prevention programs.

• Ensures a viable key control program is in place.

• Follows property specific second effort and recovery plan.

Managing Property Operations and Department Budgets

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement and to determine areas in need of cost reduction and program improvement.

• Assists/teaches the team scheduling (using Scheduling Tool) against guest and hours/occupied room goals.

• Ensures barriers to achieving goals are being discussed and resolved by the team.

• Extends professionalism and courtesy to employees at all times.

• Ensures that the team has the capabilities to meet expectations.

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Leads by example and demonstrates self-confidence, energy and enthusiasm.

Conducting Human Resources Activities

• Ensures that staffing levels are appropriate to exceed guest expectations.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Maintains current licenses and permits as prescribed by local, state and federal agencies.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Solicits feedback for continuous improvement.

• Ensures training plans are in place and being executed.

• Ensures all team members meet or exceed all hospitality requirements.

• Ensures Continuous Improvement Meetings (CIMS) are taking place weekly in each department.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides support for operations functions as appropriate