Integrated Solutions Service Technician 3
No salary listed
Senior, Expert
Bachelor's
Gurugram, Haryana, India
In Person
Building TradesHVAC & Building Systems
About the job
Requirements
- A Bachelor's degree or diploma in Mechanical Engineering, Electrical Engineering, Refrigeration & Air Conditioning, or a related field is required.
- Five to ten years of experience in HVAC and chiller service operations is required.
- Strong knowledge of HVAC systems, chillers, VRF/VRV systems, cooling towers, pumps, and control systems is required.
Responsibilities
- Manage preventive maintenance, breakdown maintenance, and annual maintenance contract activities for HVAC and chiller systems.
- Ensure timely execution of service schedules and adherence to service-level agreements.
- Monitor service performance, response times, and customer satisfaction metrics.
- Coordinate with customers and internal teams to ensure seamless service delivery.
- Provide technical guidance for troubleshooting HVAC equipment, chillers, air handling units, fan coil units, cooling towers, and related systems.
- Support service engineers in resolving complex technical issues.
- Analyze recurring equipment failures and implement corrective actions.
- Ensure compliance with original equipment manufacturer guidelines and safety standards.
- Lead and supervise service engineers, technicians, and subcontractors.
- Allocate resources effectively to optimize service efficiency.
- Conduct technical training and skill development programs for the team.
- Monitor team productivity and performance.
- Build and maintain strong relationships with customers.
- Handle customer escalations and ensure prompt resolution.
- Conduct periodic service review meetings with key customers.
- Identify opportunities for annual maintenance contract renewals, service upgrades, and spare parts sales.
- Support preparation of service budgets and resource planning.
- Monitor service revenue, annual maintenance contracts, and profitability.
- Ensure timely invoicing and payment follow-up.
- Control service costs while maintaining quality standards.
- Ensure strict adherence to Environment, Health & Safety policies.
- Conduct safety audits and toolbox talks for service teams.
- Maintain proper documentation of service activities and compliance records.
About the company
Johnson Controls transforms environments where people live, work, learn, and play by providing smart, healthy, and sustainable buildings. It offers comprehensive digital solutions through its OpenBlue platform, serving healthcare, education, data centers, airports, stadiums, manufacturing, and government sectors with a portfolio of building technology, software, and services focused on efficiency, safety, and sustainability. The company operates in more than 150 countries with about 100,000 experts and aims to reimagine building performance to benefit people, places, and the planet.
Company Size
10,001+
Company Stage
IPO
Headquarters
Cork, Ireland
Founded
1885
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Simplify's Take
What believers are saying
- Q3 2026 sales hit $6.6 billion; organic growth reached 10%, lifting margins.
- Record backlog reached $21 billion in July 2026, fueled by data-center orders.
- JCI closed Alloy and Nantum in 2026, expanding OpenBlue and cooling capabilities.
What critics are saying
- A 2026 HVAC price-fixing lawsuit names JCI alongside Bosch, Carrier, Trane, and others.
- The 2024 restructuring plan still targets $400 million costs through fiscal 2027.
- PFAS, asbestos, and environmental liabilities persist after the June 2026 Wisconsin settlement.
What makes Johnson Controls unique
- OpenBlue now embeds Nantum AI’s occupancy-based HVAC optimization across air and water systems.
- Alloy Enterprises gives JCI proprietary liquid-cooling components for AI data centers.
- Johnson Controls sells mission-critical service and controls across 150 countries, creating sticky installed-base revenue.
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Benefits
- Company Vehicle
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Life Insurance
- Disability Insurance
- 401(k) Company Match
- Employee Referral Bonus
- Wellness Program
- Employee Assistance Program
- Paid Vacation