Health Care Navigator

• Establishes and maintain trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness. Communicates and collaborates with members and families to identify key health concerns and options for removing barriers that affect service delivery, member satisfaction, cost, and the communitys health leading to the overall improvement of coordination of care for the member. Utilizes effective communication skills such as motivational interviewing to gain agreement regarding member care plans.
• Tailors and delivers culturally appropriate health education and instruction on how to use the existing health care and social service programs. Delivering the information in a simple, helpful, and effective manner.
• Provides regular outreach, including meeting patients in a variety of settings to include, but not be limited to medical offices, hospitals, home visits and assisting with community events, as necessary.
• Provides care navigation\: problem solving potential issues related to health care delivery, financial or social barriers (e.g., request interpreters as appropriate, arrange transportation services or prescription assistance). Provides education and referrals to both community and Kaiser Permanente resources as instructed by designated clinician on the team. Identifies potential risks upstream, communicates these risks in the medical record, and coordinates care with the right team member (or resource) at the right time.
• Works collaboratively with the complex care interdisciplinary team through active participation in routine meetings, interdisciplinary team meetings and use of technology.
• Creates and maintains documents related to patient care. Performs social health screenings regarding health risk factors and barriers to accessing appropriate care and makes appropriate referrals to licensed clinical staff, as indicated.
• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• May perform other related duties as required.

• Establishes and maintain trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness. Communicates and collaborates with members and families to identify key health concerns and options for removing barriers that affect service delivery, member satisfaction, cost, and the communitys health leading to the overall improvement of coordination of care for the member. Utilizes effective communication skills such as motivational interviewing to gain agreement regarding member care plans.
• Tailors and delivers culturally appropriate health education and instruction on how to use the existing health care and social service programs. Delivering the information in a simple, helpful, and effective manner.
• Provides regular outreach, including meeting patients in a variety of settings to include, but not be limited to medical offices, hospitals, home visits and assisting with community events, as necessary.
• Provides care navigation\: problem solving potential issues related to health care delivery, financial or social barriers (e.g., request interpreters as appropriate, arrange transportation services or prescription assistance). Provides education and referrals to both community and Kaiser Permanente resources as instructed by designated clinician on the team. Identifies potential risks upstream, communicates these risks in the medical record, and coordinates care with the right team member (or resource) at the right time.
• Works collaboratively with the complex care interdisciplinary team through active participation in routine meetings, interdisciplinary team meetings and use of technology.
• Creates and maintains documents related to patient care. Performs social health screenings regarding health risk factors and barriers to accessing appropriate care and makes appropriate referrals to licensed clinical staff, as indicated.
• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• May perform other related duties as required.

• Two (2) to three (3) years experience (depending on education met under minimum education above) of community-based experience in healthcare or social services setting.

• Community Health Worker Certification AND three (3)-years community-based experience in a healthcare or social services setting; OR
• Bachelors degree in social work or other health related field AND two (2)-years community-based experience in a healthcare or social services setting.

• Driver's License (from any state) required at hire

• Basic Life Support required at hire from American Heart Association

• N/A

• Prefer five (5) years of health/social services work experience.
• Prefer experience working with government/community agencies or health plans.
• Prefer experience coordinating community resources.
• Prefer experience working with geriatrics population.
• Prefer prior field-based work experience.
• Prefer experience as a Case Manager or Care Navigator.
• Prefer experience providing health education to patients with complex medical needs.
• Bachelors degree in social work or other health related field AND 5-years community-based experience in a healthcare or social services setting.

• Two (2) to three (3) years experience (depending on education met under minimum education above) of community-based experience in healthcare or social services setting.

• Community Health Worker Certification AND three (3)-years community-based experience in a healthcare or social services setting; OR
• Bachelors degree in social work or other health related field AND two (2)-years community-based experience in a healthcare or social services setting.

• Driver's License (from any state) required at hire

• Basic Life Support required at hire from American Heart Association

• N/A

• Prefer five (5) years of health/social services work experience.
• Prefer experience working with government/community agencies or health plans.
• Prefer experience coordinating community resources.
• Prefer experience working with geriatrics population.
• Prefer prior field-based work experience.
• Prefer experience as a Case Manager or Care Navigator.
• Prefer experience providing health education to patients with complex medical needs.
• Bachelors degree in social work or other health related field AND 5-years community-based experience in a healthcare or social services setting.

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