Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

In the role of a Team Manager you will be responsible for leading a team within the SA Operations, providing strategic direction, ensuring the business delivers on the KPIs and service standards are met within their team. The role is responsible for leading the success of the individual team members through providing support and feedback.

How you'll make an impact

Manage day to day operations of the team ensuring compliance whilst maintaining high client service standards
Build and maintain strong Client relationships and identify viable solutions to contribute to ensuring high levels of client satisfaction
Identify any skill and knowledge gaps in business unit service provision and work with Direct Manager to develop strategies and processes to ensure services meet business and client requirements
Observe and monitor processes (workflow process and work instructions), team performance trends and identify improvement opportunities or take remedial action to resolve issues identified
Support the achievement of our target remuneration in regards to performance measures through improving claims management outcomes, ensuring alignment to KPI Measures
Provide effective coaching and feedback to staff on technical and performance related issues
Work with Branch Managers to identify skills and knowledge gaps and assist with the up-skilling of the team

About you

Workers Compensation or Return to Work Industry Experience
Previous experience managing & developing teams
Knowledge of general business and administrative practices and managing cost effective business activities
Experience of finance and resource management to achieve the financial results for their business unit.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Arthur J. Gallagher & Co.

Team Manager

About the Job

Requirements

Responsibilities

About the Company

Arthur J. Gallagher & Co.

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