About us:

Chief is changing the face of leadership. Our mission: build the most powerful network focused on connecting and supporting women leaders. Our members are VP and C-level executives across every industry who are leading their companies today and building a more equitable tomorrow. Chief was recently recognized as one of Fast Company’s Most Innovative Companies of 2021, and you can read more about us in Forbes or watch us on the Today Show.

Launched in early 2019, Chief is a Series B stage start-up backed by General Catalyst, Inspired Capital, Primary Ventures, CapitalG, and other top-tier investors. The Chief network includes 12,000+ members from across the United States and United Kingdom. We are headquartered in New York City with additional Flagship spaces in Los Angeles, Chicago, San Francisco, and London.

We are tech-powered. Our members make meaningful connections, engage in compelling discussions, and view our unique content through our digital platform. Our Marketing Operations plays a powerful role in enabling and executing a best-in-class member experience through personalized communication, join us in building this!

About the Role:  

Chief is seeking (2) passionate Marketing Automation Managers to join our growing Marketing Operations team. Our team is responsible for operationalizing and implementing omni-channel communications and owning all marketing automation calendars, prioritization and execution. We collaborate with teams throughout the company to build personalized messaging and drive seamless execution of programs.

These Marketing Automation Managers are responsible for the E2E delivery of omni-channel communication and marketing campaigns (email, SMS. Push, in-app messaging), while sharing your expertise to grow the knowledge and capabilities of team members as we migrate to Braze.

What you’ll do: 

• Own implementation and execution of omni-channel growth, member experience and lifecycle marketing communications
• Build automation workflows, nurture campaigns, trigger and behavior-based communications in Braze
• Responsible for the overall and day-to-day integrity of Braze; investigate errors and resolve issues to continue delivery of communication 
• Establish KPIs, set up tagging/tracking, monitor performance, implement tests, and make data-driven optimization recommendations
• Work collaboratively internal stakeholders (growth, member and lifecycle marketing, community, brand, etc.) to develop and deploy campaigns including testing, data segmentation, deployment, and performance analysis to deliver a positive and consistent customer experience
• Manage data flow to and from Braze, including data governance, documentation and integrity
• Build and interpret Braze reports and dashboards to help make data-informed business decisions
• Manage vendor relationships (such as template builds, data enrichment) 
• Stay current and well-versed in data privacy laws, such as CAN-SPAM, CASL, and GDPR, CCPA/CPRA, and partner with proper channels to ensure compliance, as required
• You will support the migration and delivery of Braze. This will include migrating emails from existing platforms and managing concurrent email builds on two platforms during migration

What you’ve done and enjoy doing:

• Highly experienced in marketing communication campaign execution
• Advanced proficiency in Braze a must; Segment experience is highly valuable; Marketo experience a nice to have
• Expertise in reporting tools such as Looker or Google Analytics
• Expertise in email, SMS, push notifications & in-app messaging
• ​​Ability to multi-task in a high-volume, fast-paced and entrepreneurial environment without sacrificing attention to detail
• Hands-on experience building, managing, and deploying marketing campaigns within Braze
• Technically advanced in executing digital marketing campaigns
• Self-starter with a data-driven mindset
• Ability to problem solve and navigate through ambiguity

Why You’ll Want to Work Here:

• Competitive salary and equity
• Flexible vacation policy and 4.5 day work weeks
• 20 weeks of paid gender neutral parental leave
• Full medical, dental, and vision packages, 401(k)
• Opportunity to work for a startup focused on driving real change for women in business
• Opportunity to create and attend inspiring experiences and events with leaders of the industry
• Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
• Wellness, Work from home and Learning Stipends available

While we’re committed to remaining compliant and adhering to mandates, for us, pay transparency is more than a consideration of what’s lawful and unlawful but rather, an opportunity to disclose what’s required, and what we think is a fair and equitable compensation framework.

At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision.

The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership.

The base salary for this role is: $115,000.00

#LI-Remote