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Mercier Consultancy Group

German Speaking Video Streaming Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent German, spoken and written.
  • A valid EU passport is mandatory.
  • A strong interest in the streaming platforms industry and digital media.
  • Professional communication skills and a customer-centric mindset.
  • Basic technical aptitude for troubleshooting streaming applications on various devices.
  • Resilience, positivity, and adaptability to a dynamic remote working environment within Greece.

Responsibilities

  • Provide technical support to users of a global streaming platform.
  • Assist customers with subscription management, account billing, and device troubleshooting.
  • Use streaming-specific software to resolve content playback and app connectivity issues.
  • Maintain a strong understanding of the platform's content library and service features.
  • Represent the brand and provide a premium user experience for customers.
  • Collaborate with international teams to improve streaming service performance and user retention.
  • Report recurring technical bugs to specialized engineering departments within the streaming infrastructure.

About the Company

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