Senior Associate - Specialist, Operations

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

Managing the Cross Border Remittances (Inward/Outward)

Requirements

Key Accountabilities

To be a team lead Outward A2 transactions as per Internal process and strictly adhering to the External & Regulatory Guidelines. 

Maintaining the Client services as per expectations at the desired levels and manage all the stake holders.

Job Duties & responsibilities

• Monitoring and Processing of Outward Remittances A2 payments including LRS cases and manage BAU as per internal and regulatory guidelines.
• Team management Skills and a people’s manager.
• Interaction with internal, RBI Auditors & other regulatory agencies e.g. DGFT, FEDAI etc.
• Knowledge on Nostro Reconciliation and rules pertaining to such Recon.
• Learn and Guide the team on various staff functions, including operations, management viewpoints and organisation’s policies and practices affecting each phase of business.
• Provide support as needed in the various departments, including reporting, making/checking of transactions, creation of PPTs, customer service as needed.
• Strengthen relations with the various stake holders and the client facing branches Interacting with the relationship managers and products and internal teams to resolve all payment queries and issues promptly.
• The Job will also include internal and external customer meetings, hence should possess strong inter personal, analytical and presentation skills
• Open to work and perform in dynamic environment and under pressure situations, wherein individual skills combine with team's performance to determine the success of the unit.
• Understanding & highlighting the risks in the process, and work on process improvements
• Ensure that the KPI’s and KRI’s are managed and maintained as per the group’s expected standards.
• Capable of managing project level deliverables and targets
• Constantly monitor the productivity of the team, create effective back up & ensure transparent conduct of the employee assessment process.
• Ensure Group alignment for Cash operation vertical.

Required Experience

• Should be having capabilities to effectively handle all types of customer complaints, enquiries Queries.
• Interacting with external service providers and correspondents like, beneficiary bank / issuing bank regarding any clarification with respect to Cash transactions.
• Excellent Client / Customer management skills, business orientation.
• Be capable to ensure smooth transition without impacting customer deliverables, to manage processes and metrics on a day to day basis,
• A positive and attitude to work in a team and provide proper assistance and support to the team as required,
• Capability to identify areas of risk and suggestions to mitigate

Education / Preferred Qualifications

• Graduate / Post Graduate

Core Competencies

• Strategizing and Problem-solving skills
• Thorough Knowledge on FEMA, with minimum experience of 15 years in core FCY Trade and Cash fields.
• Should have managed large volumes and teams
• Preferred having Knowledge of Trade/and A2 payments.
• Awareness on Capital Accounts transaction monitoring, controls and follow ups.

Technical Competencies

• Good knowledge on Microsoft applications
• Overview of systems used in Cash Operations
• Functional Knowledge in handling SWIFTs

Work Relationship

• Excellent communication skills
• Presentation skills

Location:

Vikhroli

Job:

Operations

Schedule:

Regular

Employee Status:

Full time