United Parks & Resorts

Operates multiple theme and water parks

Assistant Supervisor - Merchandise

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeTampa, FL, USANo salary listedIn-person

About the Job

Requirements

Be at least 18 years old.
Have a high school diploma or GED.
Be proficient in all Microsoft Office products.
Have organizational and time-management skills.
Be able to multitask projects and tasks and meet strict deadlines.
Have problem-solving and conflict-resolution skills.
Be able to adjust quickly to changing business demands.
Be able to frequently lift or move up to 50 pounds and stand or sit for prolonged periods.
Be able to kneel, squat, bend, reach overhead, climb a ladder, and walk for prolonged periods.
Be able to work in all weather conditions, including sun, extreme heat, cold, and rain.
Be able to perform cleaning duties, including using cleaning chemicals.
Be available to work a variety of early, late, weekend, and holiday shifts according to business needs.

Responsibilities

Oversee an assigned in-park Merchandise business unit, such as Retail, Photos, Events, or Vending, while guiding frontline Ambassadors.
Ensure Ambassadors engage guests and positively affect guest service scores.
Manage the revenue and labor for assigned locations.
Assist with in-park cycle counts and annual physical inventory.
Coach Ambassadors and correct negative behaviors as needed.
Ensure the safety of all Ambassadors and guests.
Resolve negative guest experiences as needed.
Communicate professionally and effectively with Ambassadors and guests.
Assist with in-park store changeouts and event setups.
Train, coach, and provide regular performance feedback to all direct reports.
Monitor the condition of assigned facilities and maintain attractive, functional displays.
Manage inventory flow to assigned locations by maintaining appropriate minimum and maximum levels.
Perform other duties as assigned.

Desired Qualifications

Theme park or high-volume retail experience is preferred.

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

In this key role, you will oversee one of our in-park Merchandise business units (Retail, Photos, Events, Vending) while inspiring and guiding a team of frontline ambassadors.

What you get to do:

Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT).

Financial responsibility over assigned locations (revenue, labor management).

Assist with in-park cycle counts and annual physical inventory.

Coach and course correct negative Ambassador behaviors, as needed.

Ensure the safety of all Ambassadors and Guests.

Turn a negative guest experience into a positive one, as needed.

Communicate professionally and effectively with Ambassadors and Guests.

Assist with in-park store changeouts and event setups.

Train, coach, and provide regular performance feedback to all direct reports.

Monitor facility integrity of all locations, to include maintaining attractive and functional displays.

Manage inventory flow to your assigned locations by maintainingappropriate Min/Max levels.

Perform other duties as assigned.

What it takes to succeed:

At least 18 years old

High School Diploma or GED

Theme Park or high-volume retail experience preferred.

Proficient in all Microsoft Office products.

Must be a self-starter with excellent organizational and time management skills.

Ability to multitask projects/tasks at the same time and meet strict deadlines.

Excellent problem solving and conflict resolution skills.

Ability to adjust quickly to ever changing business demands.

Ability to frequently lift/move up to 50 pounds, stand and sit for prolonged periods of time.

Ability to kneel, squat, bend, reach overhead, climb a ladder, and walk for prolonged periods of time.

Ability to work in all weather conditions: sun, extreme heat, cold, rain.

Ability to perform all types of cleaning duties, including use of cleaning chemicals.

Busch Gardens is open 365 days a year. Candidate MUST be able to work a variety of shift times to fit the business need, this includes shifts that are early, late, on weekends, and on holidays.

The perks of the position:

Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental, and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

About the Company

United Parks & Resorts

Operates multiple theme and water parks

United Parks & Resorts runs a group of well-known theme and water parks across the United States, including SeaWorld, Busch Gardens, and Sesame Place. Its business is to operate these parks, offering rides, animal shows, live entertainment, and family attractions for guests who buy tickets, passes, or season memberships. The parks work like destinations where visitors explore different zones, watch shows, and ride attractions, sometimes with seasonal events and experiences. The company differentiates itself from competitors by managing a large, recognizable portfolio of branded parks with a long history and a shift in branding to emphasize broader family entertainment beyond just SeaWorld, reflecting its roots and ongoing strategy to diversify its identity in a competitive amusement market. Its goal is to sustain and grow its portfolio of iconic parks while navigating the entertainment landscape and evolving consumer preferences.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Orlando, FL
Founded: 2009

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