Memphis, TN, USA+1 moreMore locations: Atlanta, GA, USA
In PersonOnsite in Atlanta, Georgia, or Memphis, Tennessee.
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
Have 7 or more years of progressive healthcare operations, patient access, scheduling, ambulatory operations, or revenue-cycle front-end experience.
Have 3 or more years of leadership experience managing managers, supervisors, or sizable frontline teams.
Have experience leading centralized or multi-site patient access and scheduling operations.
Have a strong understanding of prior authorization, insurance verification, pre-certification, financial clearance, and procedure readiness.
Have a proven ability to use data, dashboards, key performance indicators, and operating rhythms to improve performance.
Have strong process-improvement, change-management, and project-management skills.
Have experience working effectively with physicians and senior operational leaders.
Have a bachelor's degree or equivalent relevant experience.
Responsibilities
Oversee centralized patient access and scheduling across multiple clinic and procedural locations.
Oversee patient and procedure scheduling, rescheduling, outreach, confirmations, and cancellation recovery.
Manage staffing models, productivity standards, service levels, and workforce coverage.
Oversee processes for prior authorization, insurance verification, patient clearance, and procedure readiness.
Optimize schedules to reduce cancellations, no-shows, gaps, and lost procedure volume.
Lead performance dashboards, key performance indicators, operating reviews, quality standards, and continuous improvement initiatives.
Lead managers, supervisors, and frontline team members, establishing accountability and consistent execution.
Lead cross-functional initiatives with physicians, ambulatory surgery center leadership, revenue cycle, clinical teams, and site operations.
Provide operational support for organizational growth, new locations, acquisitions, and integrations.
Build scalable processes, improve patient access, optimize scheduling and procedure capacity, and lead a high-performing centralized team.
Oversee the patient journey from referral or physician order through authorization, scheduling, procedure readiness, and completed care.
Work with physicians, practice administrators, clinical teams, revenue cycle, ambulatory surgery center leadership, and operational leaders to improve access, reduce cancellations and schedule gaps, and create a consistent patient experience across multiple locations.
Desired Qualifications
Experience within a multi-site specialty physician practice, ambulatory surgery center, procedural specialty, medical group, or other high-volume outpatient environment is highly preferred.
Director of Patient Access & Scheduling
Atlanta, GA or Memphis, TN | Healthcare Operations
Robbins Recruiting Solutions is partnering with a growing, multi-site specialty healthcare organization to identify an experienced Director of Patient Access & Scheduling. This is a highly visible leadership opportunity for a hands-on healthcare operations leader who can build scalable processes, improve patient access, optimize scheduling and procedure capacity, and lead a high-performing centralized team.
The Director will oversee the patient journey from referral or physician order through authorization, scheduling, procedure readiness, and completed care. This leader will work closely with physicians, practice administrators, clinical teams, revenue cycle, ASC leadership, and operational leaders to improve access, reduce cancellations and schedule gaps, and create a consistent patient experience across multiple locations.
What You'll Lead
Centralized patient access and scheduling across multiple clinic and procedural locations
Patient and procedure scheduling, rescheduling, outreach, confirmations, and cancellation recovery
Staffing models, productivity standards, service levels, and workforce coverage
Managers, supervisors, and frontline team members, creating strong accountability and consistent execution
Cross-functional initiatives with physicians, ASC leadership, revenue cycle, clinical teams, and site operations
Operational support for organizational growth, new locations, acquisitions, and integrations
The scope reflects the original position's emphasis on schedule stability, authorization coordination, data-driven performance management, and change leadership.
Requirements
What We're Looking For
7+ years of progressive healthcare operations, patient access, scheduling, ambulatory operations, or revenue-cycle front-end experience
3+ years of leadership experience managing managers, supervisors, or sizable frontline teams
Experience leading centralized or multi-site patient access and scheduling operations
Strong understanding of prior authorization, insurance verification, pre-certification, financial clearance, and procedure readiness
Proven ability to use data, dashboards, KPIs, and operating rhythms to improve performance
Strong process-improvement, change-management, and project-management skills
Experience working effectively with physicians and senior operational leaders
Bachelor's degree or equivalent relevant experience
Experience within a multi-site specialty physician practice, ASC, procedural specialty, medical group, or other high-volume outpatient environment is highly preferred