Associate C2C Collections Process Expert
Capgemini
Associate C2C Collections Process Expert
Capgemini
Global consulting, technology services, outsourcing
Core Responsibilities
Invoice Collection: Following up on overdue or outstanding customer invoices and managing high-risk overdue items.
Dispute & Exception Resolution: Handling billing corrections, short-pays, unapplied cash, and cross-functional customer disputes.
Metric Tracking: Monitoring performance indicators like Days Sales Outstanding (DSO), aging buckets, and promise-to-pay (PTP) conversions.
Process Optimization: Implementing frictionless finance technologies, automation strategies, and continuous process improvements.
Reconciliation & Reporting: Executing account reconciliations and preparing daily, weekly, or monthly governance and operational review decks.
Key Requirements & Profile
Experience: 2 to 4 years of experience. Minimum 1 year Order-to-Cash (O2C) (billing, collections, cash application, account reconciliation).
Technical Skills: Proficiency in ERP systems (SAP preferred) and intermediate-to-advanced Microsoft Excel is a plus.
Language Skills: Minimum B2 level proficiency in Dutch
Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.
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