Job Description

Cash App has grown rapidly to 70+ million users moving billions of dollars daily. To support this, we are building out Trust— a new Platform organization responsible for product experiences aimed at promoting the health of the increasingly complex Cash App ecosystem. Trust works to improve Cash App access for our customers, while limiting access for bad or unauthorized users by detecting and preventing improper use across all of our core product areas. The teams under Trust creating these mission critical services and products include Identity, Access, Risk Controls and Support Automation. We appreciate broad perspectives, a willingness to dive deep, and a readiness to work collaboratively across many disciplines (including product, design, operations, legal, data science, ML).

About Support Product

We want customer support to be the reason why people trust Cash App with their money. We want to build lasting trust with customers by making it easier to get helpful and caring support that resolves their issues. Support Product is an engineering team within Trust that is responsible for building Cash App’s customer facing support experiences as well as internal agent tooling. We blend cutting edge automation throughout our highly scalable applications. 

As an engineer on Support Product’s Agent Tooling team you will be part of our distributed cross-functional product development team of Server Engineers, Mobile Engineers, Designers, Machine Learning Engineers and Modellers to build best in class agent tools that make it easier for our agent to find the information and take the actions needed to fully resolve more of our customer issues.

As a member of the Cash App Support Product team, you will:

• Design, build and support the core systems for Support Product on our Trust team
• Work in small, cross functional project teams to iteratively deliver products to production
• Creatively solve challenging technical problems at scale
• Influence the technical direction of the Support’s technology stack
• Be on a team that is part of a 24/7 on-call support roster for our services
• Support your colleagues to help grow the product and the team
• Contribute to team roadmap discussions and planning (at Cash App each team is responsible for their own roadmap)
• Interact with cross-functional partners from the Trust team as well as other parts of Cash App

Qualifications

You have:

• 5+ years working on complex systems and delivering quality software
• Well-developed curiosity and enjoy building creative solutions to complex problems
• Worked on systems where data consistency and availability is required
• Shown technical initiative on previous projects and an interest in being involved from ideation through implementation
• Demonstrated experience working collaboratively in cross-functional teams
• Expertise in the full software development life cycle
• Nice to have: experience with TypeScript and React

Technologies we use and teach:

• Kotlin, Java
• HTTP, JSON, gRPC, and Protocol Buffers
• MySQL and noSQL databases
• Event-driven architecture
• DataDog, Prometheus
• AWS