Kundenberater:in im Second Level Support - Fokus Steuern
About the job
- You have completed vocational training, ideally in IT or software.
- You are familiar with tax-related topics, or are willing to learn about taxation.
- You are proficient with Microsoft Office products and current Windows operating systems.
- You investigate the causes of problems, work in a structured and analytical manner, and organize your tasks independently.
- You enjoy daily customer contact and communicate clearly in speech and writing, with a strong customer focus; you remain solution-oriented and composed in challenging situations.
- You communicate confidently in speech and writing and have German language skills at least at C1 level.
- Support customers by telephone and in writing with technical challenges relating to installation and everyday use of tax-return software.
- Resolve customer inquiries and software problems independently, taking on more complex cases progressively after onboarding.
- Identify potential software bugs, document observations, and pass them to the appropriate teams while collaborating with support colleagues and software development to improve the product.
- Identify recurring customer questions and suggest improvements to support processes and self-service offerings.
- Support and train first-level colleagues by sharing knowledge and helping them handle difficult inquiries; provide direct telephone support during busy periods.
- Completed vocational training in the IT or software field.
- Prior familiarity with tax-related topics.
About the company
Haufe Group is a B2B provider offering integrated business and workplace solutions, combining content, software (including Lexware), and training to help people and companies develop and navigate transformation. Its products merge digital content, business software, and training to support workflows, administration, and professional development, helping customers manage transformation and growth. It stands out with a broad, multi-brand, one-stop portfolio from a family-owned German group, focused on transformation and the adoption of new technologies across the DACH region. Its goal is to shape the working world of tomorrow by helping customers innovate and transform through a steady mix of content, software, and education.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Freiburg, Germany
Founded
1951
Get referred to Haufe Group
See people who can refer or advise you
Simplify's Take
What believers are saying
- Revenue rose above 600 million euros in 2025/26, extending seven percent growth.
- Haufe Group Ventures backed SQUAKE in August 2025 and DYNO in 2023.
- Lexware becomes SC Freiburg's 2026/27 jersey sponsor, boosting brand reach among 4 million self-employed.
What critics are saying
- AI makes software commodities; Jasper Roll said differentiation now beats capability in 2026.
- Aareon buying Haufe-Lexware Real Estate and Abacus acquiring Umantis shrinks the portfolio.
- Rising ESG and payroll compliance pressure invite specialists like SQUAKE and new AI entrants.
What makes Haufe Group unique
- Lexware, Haufe, and Haufe Akademie bundle software, content, and training for SMEs.
- Haufe Group passed 600 million euros revenue in fiscal 2025/26, despite German weakness.
- Generative AI powers Haufe products after 3.5 years of internal investment.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Hybrid Work Options
- Remote Work Options
- Flexible Work Hours
- Professional Development Budget