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Trane Technologies

Global HVAC and refrigeration efficiency solutions

Customer Consultant

Account ManagementConfirmed live in the last 24 hours
Full-timeNingbo, Zhejiang, ChinaNo salary listed

About the Job

Requirements

  • An undergraduate degree or above is required.
  • Some consultative marketing skills and successful experience in a customer-service industry are required.
  • More than five years of relevant industry experience is required.
  • Familiarity with the basic components and characteristics of central air-conditioning equipment, chiller-room systems, water systems, terminal air-conditioning systems, and control systems is preferred.
  • Applicants should be outgoing, willing to interact with people, and have good communication skills.
  • Proficiency with office software is required.
  • A team-oriented approach is required.

Responsibilities

  • Build and maintain customer relationships through frequent customer visits; understand and identify customer needs and key performance indicators; and recommend valuable solutions based on customer needs.
  • Represent customers by monitoring whether the company delivers its service commitments, including timely and high-quality service, with customer satisfaction as the objective.
  • Use customer-focused consultative service to earn customer trust and develop long-term service partnerships that help achieve company performance goals.
  • Understand customers’ budgeting schedules or investment plans, chiller-room operating characteristics, and facility-management status and needs; recommend preventive overhauls, equipment upgrades, air-conditioning and electromechanical-system operation management, and other standard services or extended-value solutions.
  • Apply personal knowledge of air-conditioning systems and the company’s standard service packages to help customers analyze issues with air-conditioning equipment and systems and select appropriate solutions.
  • Coordinate with technical support and after-sales execution departments on behalf of customers to ensure the company fulfills its service commitments.
  • Manage the consultative-service business process, including sales-order follow-up, order placement, implementation, project-outcome monitoring, invoice and revenue confirmation, collection, and customer-satisfaction follow-up.
  • Expand the market influence of Trane’s industrial aftermarket customer-consulting business to increase service-market share.

About the Company

Trane Technologies

Global HVAC and refrigeration efficiency solutions

Trane Technologies focuses on climate innovation by delivering sustainable HVAC and refrigeration solutions through its Trane and Thermo King brands. It helps buildings, homes, and transportation achieve higher energy efficiency with high-performance climate control equipment and ongoing maintenance services. The company differentiates itself by offering an integrated portfolio of energy-efficient products and service contracts across both HVAC and refrigeration, backed by a commitment to sustainability. Its goal is to lower energy use and carbon emissions for customers while supporting a healthier planet.

Company size
10,001+
Company stage
IPO
Headquarters
Dublin, Ireland
Founded
1871

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