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Intent

Predictive analytics for e-commerce and travel

Head of People

Generalist Recruiting +1Updated on Nov 13
Full-timeRemote in Poland

About the Job

Requirements

  • At least 5 years of experience in a senior HR or People role, including at least 2 years managing a team.
  • Hands-on recruitment experience at scale, with the ability to run hiring processes; technology or software services industry experience is strongly preferred.
  • A solid understanding of Polish labor law and contract types (B2B, UoP, and UZ), including the ability to draft documents and make sound decisions.
  • Experience building HR systems from scratch or significantly rebuilding them, including compensation frameworks, performance reviews, onboarding programs, and policies.
  • Commercial awareness, including connecting hiring plans to revenue and discussing headcount versus pipeline with a CEO.
  • Ability to define metrics, build reports, and turn data into recommendations.
  • English proficiency at C1 or higher, written and spoken.
  • Ability to communicate directly and honestly, including in uncomfortable situations.
  • Ability to switch between strategic thinking and hands-on execution.
  • Initiative and ownership to fix broken processes and create missing policies without waiting for permission.

Responsibilities

  • Lead the People team by managing two recruiters and an office manager, holding weekly one-to-ones and quarterly evaluations, and developing team members' skills.
  • Own the full recruitment cycle: plan hiring in sync with the sales pipeline, set priorities, and run or oversee approximately 50 annual hires across specialist, leadership, and back-office roles.
  • Design and optimize recruitment processes, train hiring managers such as project managers and technical leads, and manage relationships with recruitment agencies and outsourcing partners.
  • Run onboarding, workshadowing, and offboarding programs.
  • Partner with team leads on quarterly performance reviews, competency matrices, development plans, and corrective processes.
  • Handle burnout, conflicts, terminations, and difficult conversations, and advise leaders through these situations.
  • Advise C-level leaders on hiring decisions, compensation structures, team rotation, organizational design, and succession planning.
  • Own HR operations, including B2B, UoP, UZ, and NDA contracts, leave management, overtime calculations, invoice approvals, and compensation reports.
  • Build and maintain people policies covering leave, equipment, remote work, recruitment, bonuses, offboarding, and benefits.
  • Manage relationships with vendors including medical-care, legal, payroll/accounting, and training providers.
  • Lead HR reporting on recruitment pipeline metrics, retention, and headcount efficiency, and translate data into leadership recommendations.
  • Lead wellbeing programs, mentoring, feedback frameworks, and strategic people projects.
  • Handle ISO 27001 audits, labor-inspection requirements, and access management across tools including Google, Slack, Jira, Recruitee, and Calamari.
  • Use AI tools as part of daily work.
  • Partner directly with the CEO and founders on company growth and people-related decisions.

Desired Qualifications

  • Experience in a software house, consultancy, or technology company with a mix of freelance and permanent staff.
  • Familiarity with ISO 27001 or similar compliance frameworks from the HR side.
  • Experience managing budgets for training, mentoring, team events, and compensation.
  • Familiarity with Recruitee, Calamari, Primetric, OfficeVibe, or similar tools.
  • Genuine interest in how teams work, not only how they are organized.

About the Company

Intent

Predictive analytics for e-commerce and travel

Intent builds a predictive intelligence platform that uses machine learning to forecast the future value of a user for online travel and commerce sites. It analyzes real-time and historical data to enable real-time personalization, helping large brands tailor experiences, optimize promotions, pricing, and site monetization, and unlock ancillary revenue. The system makes billions of predictions monthly to guide decisions in customer acquisition, merchandising, and monetization strategies. Unlike many players, Intent focuses on estimating customer value at scale for immediate actions, backed by a leadership team with deep travel-tech and data strategy experience. The company’s goal is to help clients increase revenue and user engagement by accurately predicting user intent and value and delivering relevant experiences in the moment.

Company size
11-50
Company stage
Series C
Total funding
$51M
Headquarters
New York City, New York
Founded
2018

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