Are you an organized, detail-oriented professional who enjoys supporting programs, connecting with people, and keeping things running smoothly? At Canada’s National Ballet School (NBS), every role contributes to a larger purpose, and we invite you to be part of it. NBS is seeking an Administrator, Comprehensive Dance Programs to provide essential administrative and operational support for our Young Dancers Program and Adult Ballet Program. This role is ideal for someone who thrives in a fast-paced, collaborative environment, enjoys working with students, families, teachers, and internal teams, and takes pride in delivering exceptional customer service and accurate administrative support. The Administrator will play an important role in coordinating schedules, maintaining student records, supporting events and program activities, and ensuring the smooth and consistent delivery of Comprehensive Dance Programs.
About Us
Canada’s National Ballet School (NBS) is one of the country’s leading arts and education institutions, dedicated to excellence in ballet training, academic instruction, and community engagement. With over 300 employees, NBS supports a wide range of programs that span professional dance training, health and wellness initiatives, and outreach across Canada.
For more than 65 years, NBS has been a national leader in dance education, driven by a commitment to inclusion, innovation, and the transformative power of the arts. We strive to create an environment where students and staff can thrive, contribute meaningfully, and be part of a collaborative and purpose-driven community.
The Role
Reporting to the Head of Comprehensive Dance Programs, the Administrator provides administrative coordination and operational support for NBS’s Comprehensive Dance Programs, including the Young Dancers Program and Adult Ballet Program. The Administrator plays a key role in ensuring programs are delivered efficiently, consistently, and in alignment with NBS policies and departmental priorities.
This position supports program scheduling, student records, reporting, communications, event logistics, and day-to-day administrative operations. As a primary point of contact for students, families, teachers, and other constituents, the Administrator provides responsive and professional customer service while ensuring inquiries and concerns are addressed in a timely manner. The role also works closely with internal departments and program leadership to coordinate information, maintain accurate records, support events and performances, and contribute to the successful delivery of program activities.
Why You’ll Love This Role
- You play an important role in supporting dance programs that serve students and participants across different ages and experience levels
- You build meaningful relationships with students, families, teachers, and colleagues through exceptional customer service and communication
- You help keep programs organized and running smoothly by coordinating schedules, records, communications, and operational details
- You work in a dynamic environment where no two days are the same, with opportunities to support auditions, performances, workshops, and special events
- You collaborate with a variety of internal teams and contribute to the successful delivery of programs at a nationally recognized arts and education institution
- You have the opportunity to use your organizational, problem-solving, and administrative skills to make a meaningful impact on the participant experience
Major Duties and Responsibilities
As Administrator, Comprehensive Dance Programs, you will provide administrative and operational support across the department, including:
- Supporting the administration of Young Dancers Program and Adult Ballet class schedules, attendance tracking, auditions, assessments, and related student activities
- Coordinating studio reservations, A/V setup, and other event logistics as required
- Maintaining departmental schedules, including meetings, travel, and other administrative commitments
- Coordinating administrative requirements for performances and demonstrations, including student lists, schedules, casting information, chaperoning logistics, and event documentation
- Preparing student reports by collecting, formatting, inputting, and editing teacher comments
- Liaising with the Registrar’s Department regarding registration, auditions, student records, and program information
- Acting as a primary point of contact for students, families, teachers, and other constituents, providing timely and professional customer service
- Responding to participant questions and concerns, following up on issues, and escalating matters to the appropriate staff member when required
- Assisting with departmental communications, reports, and administrative materials
- Supporting the Head of Comprehensive Dance Programs with departmental priorities, projects, timelines, and administrative requirements
- Coordinating administrative workflows and providing day-to-day guidance to part-time administrative staff and volunteers as required
- Maintaining departmental records, filing and retrieval systems, and supplies inventory
- Collaborating with internal departments to support website updates, marketing materials, and program communications
- Supporting the timely processing of invoices and departmental expenses
- Assisting with performances, auditions, workshops, special events, and other program activities
- Providing administrative and logistical support to artistic staff to facilitate the successful delivery of classes and program activities
- Maintaining confidentiality and exercising discretion when handling participant and departmental information
Qualifications/Skills/Experience
More than anything, we are looking for someone who is organized, dependable, service-oriented, and passionate about supporting programs and creating a positive experience for students and families. Some of the qualifications below are of particular interest:
Education:
- Post-secondary degree or equivalent professional experience
- Education, student services, office administration, or a related field considered an asset
Experience:
- Minimum three years of experience in an administrative or related position
- Experience with data entry, records management, reporting, and database systems
- Experience providing customer or student service in a fast-paced environment
- Experience supporting events, programs, or multiple administrative priorities considered an asset
Skills & Abilities:
- Strong organizational and time management skills, with the ability to manage multiple priorities and competing deadlines
- Excellent communication, customer service, and interpersonal skills
- Strong attention to detail and proofreading skills, with a commitment to accuracy
- Proficiency with Microsoft Office Suite
- Familiarity with relational databases and database management systems considered an asset
- Demonstrated professionalism, discretion, and ability to maintain confidential information
- Strong problem-solving and judgement skills, with the ability to identify when matters require escalation
- Ability to work collaboratively with students, families, teachers, artistic staff, and internal departments
- Flexible and adaptable approach to supporting program needs, including occasional evenings and weekends
Compensation:
Salary Range: $49,000 annually, commensurate with experience and aligned with internal equity.
Total Rewards:
- Health & Wellness Benefits: Dental, Health, Paramedical, Short & Long Term Disability, Life Insurance, Employee Assistance Program
- Standard 35-hour work week
- Employer-matched Defined Contribution Pension Plan
- Paid vacation time starting at 4 weeks
- Commitment to work-life balance
- Professional development opportunities
- Discounted rates for NBS Adult Ballet Classes
- Employee discount at The Shoe Room, our dance retail store
- Subsidized lunch, beverages and snacks at our onsite café
- Collaborative and inclusive work environment: Join our EDI Committee or Social Committee and participate in monthly employee events!
Schedule:
Sunday (8:45AM - 4:45PM) - Thursday (11:30AM - 7:30PM)
Our Commitment to Equity & Accessibility
NBS is committed to addressing systemic inequities in every facet of our organization including programs, policies and practices. It is NBS’ top priority to build a remarkable and talented workforce that reflects the diversity of the City of Toronto. We strongly encourage applications from all qualified individuals, especially welcoming those with diverse intersectional identities who bring unique perspectives and contribute to the diversification of ideas.
If you require accommodation at any stage of the recruitment process, please inform us.
Successful candidates must supply Canada’s National Ballet School with a Police Reference Check in accordance with the School’s Child Abuse/Sexual Abuse Prevention Policy; this will be coordinated through the Human Resources Department at NBS.
Please note: This role is for an existing vacancy.
