W

Wiz

Cloud security platform for DevOps teams

Senior Solutions Support Engineer

Customer SupportPosted on Nov 11
Full-timeRemote in USA

About the Job

Requirements

  • Must be comfortable working 9 a.m.–6 p.m. Eastern Time.
  • Must have 7 or more years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
  • Must have at least 3 years of experience with cloud technologies, including Azure, AWS, or Google Cloud Platform.
  • Must have at least 2 years of hands-on experience with Kubernetes, including AKS, GKS, or EKS.
  • Must be able to read or debug code in one or more of Java, Python, shell, JavaScript, or JSON.
  • Must be proficient with command-line tools and Linux operating system environments.
  • Must meet the EAR Part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.

Responsibilities

  • Provide technical customer support for the Wiz product.
  • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
  • Identify cases requiring technical or strategic escalation.
  • Serve as the subject matter lead on core technologies within the Wiz product line.
  • Mentor and coach team members in case-management best practices and technical upskilling.
  • Gather, collect, collate, generate, and publish content, including training materials for team members.
  • Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
  • Create, maintain, and coordinate incident-management requests to product or engineering teams.
  • Design and implement solutions that scale the support offering through automation.

Desired Qualifications

  • Must have at least 3 years of hands-on technical escalation support experience in a Tier 2 or Tier 3 environment, or a related customer-facing role.
  • Must have at least 2 years of experience with deep technical and architectural knowledge of security, networking, and cloud technologies, including Azure, AWS, or Google Cloud Platform.

About the Company

Wiz

Cloud security platform for DevOps teams

Wiz.io provides a cloud security platform for enterprises, protecting cloud workloads for security, development, and DevOps teams through a subscription model. Its platform acts as a unified security command center that integrates with development workflows to secure containers, Kubernetes, and cloud environments from design to runtime. It scans Infrastructure as Code, container images, and VM images for vulnerabilities and misconfigurations, continuously monitors for suspicious activity, and enforces automated compliance with regulations like PCI, GDPR, and HIPAA. Wiz.io differentiates itself with end-to-end coverage across IaC, containers, and cloud workloads in a self-service, scalable model for large enterprises, enabling real-time threat detection, data-exposure protection, and attack-path elimination to help businesses run cloud-native apps securely and efficiently.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$1.9B
Headquarters
New York City, New York
Founded
2020

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