Cone Health

Not-for-profit healthcare network delivering hospital care

Instructional Designer Intermediate - Epic: Grand Central/Clindoc

Instructional Design & Curriculum DevelopmentConfirmed live in the last 24 hours

Full-timeUnited StatesNo salary listedHybrid

About the Job

Requirements

A bachelor's degree or equivalent experience in a relevant field is required.
At least 2 years of experience is required.
Clinical employees must maintain licensure appropriate to clinical education and training without lapse.
For Cone HealthLink or Epic applications, the employee must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.

Responsibilities

Independently own Epic Grand Central and ClinDoc application training.
Develop and implement or deliver the software training program for the assigned Epic applications or other Information & Technology Services software; create and edit curricula and training/support materials for all roles, and collaborate with leaders and analysts to determine approaches for program development and user training.
Provide training and remediation for system users through classroom, independent, at-the-elbow, refresher, new-hire, thrive, online, and/or blended learning.
Coordinate training logistics and communications, respond to training requests, review, route, and resolve pertinent service tickets, support help-line calls, and round among stakeholders.
Create, build, configure, test, and maintain software training environments, working with application and technical teams to ensure consistency between production and training environments.
Participate in recruiting, selecting, coordinating, educating, credentialing, and ongoing deployment of Credentialed Trainers to assist with super-user and end-user training.
Ensure Credentialed Trainers are trained and equipped to serve specific applications and user areas.
Perform other duties as assigned.

Desired Qualifications

Epic certification or credentialing in Grand Central and/or ClinDoc is strongly preferred; candidates with solid Epic training and instructional design experience who can successfully certify are also a strong fit.
Experience supporting inpatient clinical, operational, ancillary, or patient access workflows is preferred.
Experience with patient flow, care coordination, clinical documentation, hospital operations, and multidisciplinary care-team workflows is a plus.

Professional Non-Clinical

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Seeking an Epic Instructional Designer to independently own Epic Grand Central and ClinDoc application training.

This role supports inpatient clinical and operational workflows across hospitals and care settings, with a strong emphasis on practical, workflow-based training that improves efficiency, quality, patient safety, and user experience. Key areas of focus include patient movement, admissions, transfers, discharges, bed management, clinical documentation, interdisciplinary communication, and other workflows that support the delivery of patient care.

Ideal candidates bring a mix of Epic training and instructional design experience, with preference for those who have supported inpatient clinical, operational, ancillary, or patient access workflows. Experience with patient flow, care coordination, clinical documentation, hospital operations, and multidisciplinary care team workflows is a plus.

Strongly preferred candidates will already be Epic certified or credentialed in Grand Central and/or ClinDoc. Candidates with solid Epic training and instructional design experience who can successfully certify are also a strong fit.

The Instructional Designer Intermediate is responsible for the successful development and system-wide delivery of training for software managed through the Information & Technology Services (ITS) department. Working under moderate supervision, this position designs training curricula, develops educational content, configures software training environments, coordinates and delivers training, and resolves service tickets and requests. This position partners with clinical, operational, and technical stakeholders to improve user performance and support safe, effective patient care.

Essential Job Function:

Develops and implements / delivers the software training program for one’s respective Epic application(s) and/or other ITS software; creates and edits the curriculum and training/support materials for all roles as well as collaborates with leaders and analysts to determine the best approaches for training program development and user training.
Provides training and remediation for all system users via classroom, independent, at-the-elbow, refresher, new hire, thrive, online, and/or blended learning.
Coordinates training-related logistics and communications, responds to requests for training, Reviews / routes / resolves pertinent service tickets, supports help line calls, and rounds among stakeholders.
Creates, builds, configures, tests, and maintains the software training environments, and works in conjunction with application teams and technical teams to ensure consistency between production and training environments.
Participates in recruiting, selecting, coordinating, educating, credentialing, and ongoing deployment of Credentialed Trainers (CT’s) to assist with super user and end user training.
Ensures that CT’s are trained and equipped to successfully serve specific applications and user areas.
Performs other duties as assigned.

Education:

Required: Bachelor's degree or equivalent experience in relevant field.

Experience:

Required: 2 years.

Licensure/Certification/Listing:

Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.

Work Shift :

Days/No Weekends (United States of America)

On Call Required

Yes

FTE:

Job Type:

Full Time (40 Hours/Week)

About the Company

Cone Health

Not-for-profit healthcare network delivering hospital care

Cone Health is a not-for-profit healthcare network that serves communities in Alamance, Forsyth, Guilford, Randolph, Rockingham, and surrounding counties by operating hospitals, primary and specialty care clinics, and centers for heart and vascular care, cancer treatment, women’s and children’s health, and advanced imaging. Its services are delivered through a system of hospitals, clinics, and the Cone Health Medical Group and Triad HealthCare Network, with revenue coming from patient services, insurance reimbursements, and government programs. The network differentiates itself by emphasizing community care and serving underserved populations, supported by a large staff, physician partners, and volunteers, and it holds recognized workplace culture awards. The goal is to provide high-quality, accessible healthcare and improve health outcomes across its diverse service areas.

Company size: 5,001-10,000
Company stage: Seed
Total funding: $100K
Headquarters: Greensboro, NC
Founded: 1953

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