Emerson Electric

Builds industrial automation tools and software

Field Service Engineer 1

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeVadodara, Gujarat, IndiaNo salary listed

About the Job

Requirements

Foundational knowledge of Distributed Control Systems (DCS).
Ability to work independently and collaboratively in a field service environment.
Strong problem-solving and troubleshooting skills in industrial automation systems.
Willingness and ability to travel extensively to customer sites within the region.
Effective communication skills to interact with customers, internal teams, and stakeholders.
Bachelor’s degree in Instrumentation, Electronics & Communication, Electrical Engineering, or a related field, or equivalent experience.

Responsibilities

Execute lifecycle services including Annual Maintenance Contracts (AMC), Preventive and Comprehensive AMCs, and structured service packages (ST100, ST200, ST300), along with chargeable and ad-hoc services.
Manage and support the DeltaV installed base across the Central Region, ensuring high system availability and reliability.
Deliver maintenance contract services, with significant on-site engagement of approximately 180–190 days annually, including travel.
Provide technical support for DeltaV systems including Batch, Safety Instrumented Systems (SIS), Charms I/O, VIM, third-party integrations, and system maintenance activities.
Support lifecycle services sales initiatives, including AMC renewals, spares management, add-on projects, system expansions, upgrades, and software opportunities.
Drive customer engagement to identify new service opportunities and contribute to additional revenue generation within the region.
Maintain operational efficiency and ensure effective execution of service contracts within the assigned territory.
Achieve service collection targets and support financial performance metrics.
Deliver all services in alignment with Standard Methods of Operation (SMO) and organizational quality standards.

Desired Qualifications

Experience in Pharma, Chemical, or Refinery industries.
Knowledge of DeltaV systems including Batch, Safety Instrumented Systems, and industrial communication protocols such as Profibus and Foundation Fieldbus.
Familiarity with industrial networking, cybersecurity concepts, and Asset Management Systems (AMS).
Experience handling Charms I/O, third-party integrations, and system diagnostics.
Exposure to lifecycle services, customer support, or field service roles in automation environments.
Understanding of service contract execution, renewals, and customer lifecycle management.

In This Role, Your Responsibilities Will Be:

Execute lifecycle services including Annual Maintenance Contracts (AMC), Preventive and Comprehensive AMCs, and structured service packages (ST100, ST200, ST300), along with chargeable and ad-hoc services.
Manage and support the DeltaV installed base across the Central Region, ensuring high system availability and reliability.
Deliver maintenance contract services, with significant on-site engagement (approximately 180–190 days annually, including travel).
Provide technical support for DeltaV systems including Batch, Safety Instrumented Systems (SIS), Charms I/O, VIM, third-party integrations, and system maintenance activities.
Support lifecycle services sales initiatives, including AMC renewals, spares management, add-on projects, system expansions, upgrades, and software opportunities.
Drive customer engagement to identify new service opportunities and contribute to additional revenue generation within the region.
Maintain operational efficiency and ensure effective execution of service contracts within assigned territory.
Achieve service collection targets and support financial performance metrics.
Deliver all services in alignment with Standard Methods of Operation (SMO) and organizational quality standards.

Who You Are:
You build strong customer relationships and deliver solutions aligned with customer needs. You collaborate effectively with others to achieve shared objectives while also working independently with accountability. You communicate clearly and confidently across stakeholders and proactively seek opportunities to improve processes and outcomes. You demonstrate strong ownership, consistently delivering results while adapting to dynamic environments.

For This Role, You Will Need:

Foundational knowledge of Distributed Control Systems (DCS).
Ability to work independently and collaboratively in a field service environment.
Strong problem-solving and troubleshooting skills in industrial automation systems.
Willingness and ability to travel extensively to customer sites within the region.
Effective communication skills to interact with customers, internal teams, and stakeholders.
Bachelor’s degree in Instrumentation, Electronics & Communication, Electrical Engineering, or related field (or equivalent experience).

Preferred Qualifications That Set You Apart:

Experience in Pharma, Chemical, or Refinery industries.
Knowledge of DeltaV systems including Batch, SIS, and industrial communication protocols such as Profibus and Foundation Fieldbus.
Familiarity with industrial networking, cybersecurity concepts, and Asset Management Systems (AMS).
Experience handling Charms I/O, third-party integrations, and system diagnostics.
Exposure to lifecycle services, customer support, or field service roles in automation environments.
Understanding of service contract execution, renewals, and customer lifecycle management.

Our Culture and Commitment To You:
At Emerson, we foster a workplace where every employee is valued, respected, and empowered to grow. We encourage collaboration, innovation, and diverse perspectives to solve complex challenges and drive meaningful impact. Through mentorship, continuous learning, and career development opportunities, we support your professional growth. We also prioritize wellbeing by offering competitive benefits, flexible time-off plans, parental leave, and employee support programs—helping you thrive both professionally and personally.

About the Company

Emerson Electric

Builds industrial automation tools and software

Emerson Electric builds automation equipment and software for organizations that operate factories, utilities, and industrial facilities. Its instruments measure conditions such as pressure and flow, while valves, controllers, and software help operators regulate processes and track equipment performance. DeltaV manages industrial control systems, and the company also develops test and measurement tools used to validate electronic products. Customers pay for equipment, software licenses, and services that support installation, maintenance, and operation across a plant's life. Emerson was founded in 1890 and is headquartered in Clayton, Missouri, in the St. Louis area.

Company size: 10,001+
Company stage: IPO
Headquarters: Clayton, MO
Founded: 1890

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