A bachelor's degree with a major in information technology, engineering, science, or mathematics.
Seven or more years of relevant and recent experience implementing the Information Technology Infrastructure Library framework, process improvement, and statistical analysis.
Three or more years of relevant and recent experience with Microsoft Office products.
A current 8570/8140 requirement certification.
An Information Technology Infrastructure Library Expert Certification.
An active Secret Clearance.
Responsibilities
Analyze, assign, facilitate, track, and report Cybersecurity Division compliance for approximately 200 DISA Orders annually.
Serve as the Cybersecurity Division orders liaison for process stakeholders, including Data Center Line of Business, Command and Control, DISA Joint Operations Center, Risk Management Executive, and DoD Cyber Defense Command.
Receive and acknowledge cyber orders from Command and Control and distribute clarifying guidance.
Brief draft and active cyber orders to the Cybersecurity Division and J-9 HaC.
Collaborate with stakeholders, including DISA Joint Operations Center, DoD Cyber Defense Command, United States Cyber Command, the Cybersecurity Division, and other Department of Defense components, to review and coordinate draft or needed cyber orders.
Collaborate with the DISA Joint Operations Center to improve order quality.
Escalate and communicate requests for information or necessary order alterations.
Provide input and create order reports for Department of Defense Chief Information Officer Scorecard compliance.
Provide subject matter expertise regarding information technology service management, tools, and processes used to implement a successful information technology service management program supporting Cybersecurity Division initiatives.
Develop, implement, and maintain the Cybersecurity Division Information Technology Infrastructure Library process, operating-level agreements, and project plans and schedules.
Collaborate with service delivery organizations and stakeholders to document Cybersecurity Division supporting processes.
Conduct Cybersecurity Division briefings and technical meetings with internal and external representatives and serve as a consultant to management on major matters pertaining to its policies, plans, and objectives.
Provide strategic definitions, implementations, and recommendations supporting Cybersecurity Division processes and work instructions.
Communicate with all levels of management within the Cybersecurity Division and function at the strategic level with upper management and across divisions within the Cybersecurity Division.
Create and maintain Cybersecurity Division communication plans, processes, and work instructions supporting change execution and manage feedback loops within and across program teams.
Manage the Cybersecurity Division document approval process until documents are published for use.
Provide gap analyses between current and future-state cyber service conditions.
Conduct Cybersecurity Division reviews and ensure process gaps are remediated.
Evaluate existing Cybersecurity Division processes and procedures and recommend changes to improve or enhance performance and maintainability.
Implement a Cybersecurity Division Quality Assurance Program with quality controls to continuously monitor the Information Technology Service Management Program for process improvement.
Identify, refine, report, and monitor Cybersecurity Division performance measurements, including Key Performance Indicators and Critical Success Factors.
Provide compliance metrics and trend analysis, coordinate stakeholder feedback on outstanding issues, track status, and prepare reports and briefings.
Collect, analyze, report, and archive cybersecurity metrics supporting Cybersecurity Division initiatives and requirements.
Provide metrics analysis and insight into Cybersecurity Division resource performance, including people, processes, and technology, to improve efficiency and effectiveness goals and objectives.
Provide existing or recommend new processes for developing and documenting metrics, including data sources, baseline measurements, fiscal-year targets, performance thresholds, metric measurement methods, and analytic tools.
Job Title:Senior ITIL SME
Location: Fort Meade, MD 20755 Clearance Level: Active Secret Clearance Job Type: Full-Time
PD Inc International is seeking an experienced and mission-driven Senior ITIL SME to provide Cybersecurity Management support in a U.S. government (DoD) environment.
Education Requirement:
Bachelor's degree with major in IT, engineering, science, or mathematics
Years of Experience:
Seven + years of relevant/recent experience implementing ITIL framework, process improvement, and statistics analysis.
Three + years of relevant/recent experience with Microsoft Office Products..
Certification Requirements:
Current 8570/8140 requirement certification
ITIL Expert Certification
Clearance Requirements:
Active Secret Clearance
Requirements: Subtask 1– Cyber Orders.
The contractor shall analyze, assign, facilitate, track and report Cybersecurity Division compliance for approximately 200 DISA Orders annually. The contractor shall serve as Cybersecurity Division’s orders liaison for process stakeholders, to include Data Center Line of Business (LOB), Command and Control (C2), DISA Joint Operations Center (DJOC), Risk Management Executive, and DoD Cyber Defense Command (DCDC). The contractor shall receive and acknowledge cyber orders from C2 and distribute clarifying guidance. Further, the contractor shall brief draft and active cyber orders to Cybersecurity Division and J-9 HaC.
Subtask 2 – Cyber Standardization.
The contractor shall collaborate with stakeholders, including DJOC, DCDC, United States (U.S.) Cyber Command, Cybersecurity Division and other DoD components, to review and coordinate on draft or needed cyber orders. Collaborate with DJOC to improve quality of orders. Escalate and communicate RFI or necessary order alterations. Provide input and create orders reports for DoD Chief Information Officer Scorecard compliance.
6.14.3 Subtask 3 – ITSM.
The contractor shall provide System Matter Expertise (SME) with regards to ITSM, tools, and processes used in implementing a successful ITSM program in support of Cybersecurity Division initiatives. Develop, implement, and maintain Cybersecurity Division ITIL Process, Operating Level Agreements, and project plans and schedules. Collaborate with service delivery organizations and stakeholders to document Cybersecurity Division supporting processes. Conduct Cybersecurity Division briefings, technical meetings (internal and external representatives) and serve as a consultant to management on major matters pertaining to its policies, plans, and objectives. Provide strategic definitions, implementations and recommendations in support of Cybersecurity Division processes and work instructions. Communicate with all levels of management within the Cybersecurity Division and function at the strategic level with upper management and across various divisions within the Cybersecurity Division. Create and maintain Cybersecurity Division communication plans, processes, work instructions supporting the execution of change, manage feedback loops within and across program teams. Manage the Cybersecurity Division document approval process until the document is published for use. Provide gap analyses between cyber services current vs. future state conditions. Conduct Cybersecurity Division reviews, ensuring process gaps are remediated.
Subtask 4 - Process Improvement.
The contractor shall evaluate existing Cybersecurity Division processes and procedures and recommend changes to improve or enhance performance and maintainability. Implement a Cybersecurity Division Quality Assurance Program with quality controls to ensure all aspects of the Cybersecurity Division ITSM Program is continuously monitored for process improvement. Identify, refine, report and monitor Cybersecurity Division performance measurements to include Key Performance Indicators and Critical Success Factors.
Subtask 5 - Metrics Management Analysis.
The contractor shall provide compliance metrics and trend analysis, coordinate with stakeholders for feedback on outstanding issues, track status and prepare reports and briefings. Collect, analyze, report and archive cybersecurity metrics in support of Cybersecurity Division initiatives and requirements. Provide metrics analysis and insight into Cybersecurity Division resource performance to include people, processes, and technology to improve Cybersecurity Division efficiency and effectiveness goals and/or objectives.
Subtask 6- Metrics Management Improvement.
The contractor shall provide existing and/or recommend new processes for developing and documenting metrics, ensuring relevance and efficacy to include identification of data sources, baseline measurements, fiscal year targets, performance thresholds, metric measurement methods and analytic tools.
Deliverables:
Daily/weekly/monthly/quarterly/annually orders reports Process Gap analysis
Also includes Deliverables that apply to all tasks listed in section 6, Performance Requirements
~~~~~~~~~~~~~~~ About PD Inc International (PD Inc): PD Inc is a leading high-tech firm as well as an applied think tank and solutions provider. Our team has been providing expertise and solutions to the US Government (Department of Defense, Department of State, Department of Homeland Security, Veterans Affairs, etc.) and to commercial clients for over 20-years.
We perform software development and complex technical implementation daily. We conduct R&D, prototyping, and develop hardware and software solutions for our clients. Our qualified personnel--including engineers and technical managers--are capable of performing system integration, technology implementation, and services throughout the federal government and in the private sector.
We have a highly innovative environment, and we foster consistent learning and growth. We encourage our employees to innovate while teaching them discipline and principles.
PD Inc benefits include highly competitive salary, 401K, health care, paid time off, no-limit Student loan forgiveness (merit based), and we sponsor new/qualified employees for Security Clearance. Employees can also take advantage of casual dress code, free parking, corporate discounts, and gym memberships.