Hotel Operations & Strategic Projects Intern

Job Description

*Available from September 2027

About the Role

This internship offers a hands-on introduction to the full spectrum of hotel operations and provides direct exposure to strategic decision making at a management level. What makes this internship truly unique, is the opportunity to work side by side with the Director of Operations on a daily basis, gaining direct insight into high level decision making and operational leadership. You will have ownership over a variety of projects and act as a true Director’s assistant in managing all operational departments. When support is needed, you will actively support any guest facing role.

This role is ideal for someone looking to build a long-term career in hospitality and who is eager to develop strong project management skills.

Key Responsibilities

• Support the Director of Operations in managing multiple operational projects across various departments.
• Ensure proper follow up of timelines, action plans and cross departmental communication.
• Actively participate in multiple cross departmental projects, from concept development, to execution and evaluation.
• Assist in monitoring service quality guest satisfaction and operational standards.
• Contribute to process improvement initiatives, including SOP updates, operational audits and sustainability actions.
• Analyse performance data and prepare clear structured reports to support decision making.
• Collaborate with department managers to identify operational opportunities and propose solutions.
• Shadow operational leaders to gain holistic exposure to all hotel functions.

What We Offer

• Direct mentorship and daily collaboration with the Director of Operations.
• Exposure to all operational departments and strategic projects.
• A supportive learning environment focused on professional growth and leadership development.
• The opportunity to lead or co-lead tangible projects that make a real impact.
• Internship allowance of €600 gross, daily staff meals, and internal training opportunities.
• A vibrant international workplace in one of Amsterdam's most iconic hotels.

Qualifications

What We're Looking For

• Hospitality student, HBO or University level, enrolled for the full internship duration, seeking a management level internship of at least 5 months, full time.
• Strong organisational skills with a natural eye for detail and structure.
• Passion for luxury hospitality and operational excellence.
• Strong communication skills analytical mindset and proactive attitude.
• Ability to multitask, prioritise and stay organised in a fast paced environment.
• Fluency in English.

Additional Information

Our team is young, dynamic, and passionate about hospitality. The Grand highly values personal and professional development, which is why we have a dedicated Training Manager who actively supports your growth throughout your internship journey.

In addition to your operational learning experience, you will have the opportunity to:

• Participate in various cross-trainings across different hotel departments
• Gain exposure to quality management and operational coordination projects
• Take part in an operational management shift once per month, providing valuable insight into daily hotel operations and decision-making
• Explore future career opportunities within Sofitel Legend The Grand Amsterdam and the wider Accor network

The internship allowance is €600 gross per month based on 38 hours per week. In addition, you may be eligible for a travel allowance.

Every day, you can enjoy a complimentary meal in our staff canteen.

Love dining out? As part of the Accor family, you can enjoy discounts of up to 50% at selected restaurants and bars within participating 4- and 5-star hotels in Amsterdam.

Please note that only candidates who already have the legal right to work in the Netherlands will be considered. Sofitel Legend The Grand Amsterdam does not provide visa or work permit sponsorship.

Compensation: N/A to 600 (EUR) (MONTHLY)