1–3 years of experience supporting cross-team coordination, service delivery, customer operations, or similar operational roles.
Strong organizational skills and the ability to follow established processes, keep tasks and requests organized, and consistently follow up professionally.
Ability to communicate clearly, manage multiple priorities, stay composed in a fast-moving environment, take initiative, learn, and help bring structure to day-to-day work.
Strong attention to detail and high accuracy.
Excellent written and verbal communication skills.
Strong Excel, Google Sheets, and reporting capability.
Comfort working with cross-functional technical teams.
Ability to work independently, take initiative, and follow through on assigned requests.
Pre-employment screening, including a background check and substance testing, may be required according to company policies.
Responsibilities
Maintain centralized trackers and documentation so customer-related requests, commitments, and action items remain visible, accurate, and actively followed up.
Monitor requests such as storage additions, CPU requests, infrastructure changes, expansions, and operational asks.
Coordinate follow-up actions across Operations, Engineering, Procurement, Deployment, Networking, and other internal teams.
Prepare recurring customer update summaries, reports, trackers, and status tables.
Track RMA progress, vendor actions, replacement timelines, and outstanding dependencies.
Monitor aging or stalled items and escalate them to appropriate internal stakeholders using defined escalation paths.
Support internal readiness for customer meetings, updates, and service reviews.
Identify gaps or inefficiencies and surface improvement recommendations to leadership.
Desired Qualifications
Experience in data center, cloud, infrastructure, or technology environments.
Familiarity with CRM, ticketing systems, or project management tools.
IREN is a vertically integrated AI Cloud provider, delivering large-scale data centers and GPU clusters for AI training and inference. IREN’s platform is underpinned by its expansive portfolio of grid-connected land and power in renewable-rich regions across North America, Europe and APAC. With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in. The IOC Customer Delivery Coordinator will serve as the internal coordination engine for customer-related operational activity. This role is responsible for tracking open requests, monitoring statuses, organizing priorities, and ensuring timely follow-up across internal teams. The successful candidate will bring structure and visibility to a wide range of activities including resource requests, storage expansions, CPU requests, RMAs, customer reporting, status updates, internal escalations, and ongoing deliverables. This is an ideal role for someone who thrives on organization, accountability, and keeping complex workflows moving smoothly.
Responsibilities
Maintain centralized trackers and documentation to ensure all customer-related requests, commitments, and action items remain visible, accurate, and actively followed up
Monitor status of requests such as storage additions, CPU requests, infrastructure changes, expansions, and operational asks
Coordinate follow-up actions across Operations, Engineering, Procurement, Deployment, Networking, and other internal teams
Prepare recurring customer update summaries, reports, trackers, and status tables
Track RMA progress, vendor actions, replacement timelines, and outstanding dependencies
Monitor aging or stalled items and escalate to appropriate internal stakeholders using defined escalation paths
Support internal readiness for customer meetings, updates, and service reviews
Identify gaps or inefficiencies and surface improvement recommendations to leadership
Requirements
1 – 3 years of experience supporting cross‑team coordination, service delivery, customer operations, or similar operational roles
Strong organizational skills with the ability to follow established processes, keep tasks and requests organized, and consistently follow up in a professional manner
Ability to communicate clearly, manage multiple priorities, and stay composed in a fast‑moving environment, with a willingness to take initiative, learn, and help bring structure to day‑to‑day work
Strong attention to detail with high accuracy
Excellent written and verbal communication skills
Strong Excel / Google Sheets / reporting capability
Comfortable working with cross-functional technical teams
Able to work independently, take initiative, and follow through on assigned requests
Experience in data center, cloud, infrastructure, or technology environments is an asset
Familiarity with CRM, ticketing systems, or project management tools preferred
Other important requirements
Pre-employment screening, including background check and substance testing may be required according to company policies.
Benefits
At IREN, we offer a comprehensive, market-competitive total rewards package designed to support employees’ well-being, career advancement, and financial wealth. Our offerings reflect our commitment to Proceed with Purposewhile rewarding high performance and long-term growth.
Compensation
Actual compensation will be determined based on factors such as experience, qualifications.
Overtime compensation for non-exempt workers for hours worked over 40 per week
Health & Wellness
100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
Company-paid short-term and long-term disability insurance
Voluntary life, critical illness, and accident coverage available
Health Savings Accounts (HSA) – when combined with the High-Deductible Health Plan
Employee Assistance Program and wellness resources
Retirement & Financial Wealth
401(k) retirement plan with company match
Paid professional development and access to financial planning and legal services
Time Off & Leave Programs
Paid Time Off (PTO) and paid holidays
Growth & Development
Professional development to support certifications, continuing education, or role related training
Community & Culture
Company events and team-building activities
We value diverse perspectives and believe that skills can be developed. If you’re passionate about this role, we want to hear from you — whether you meet every criteria or not. Your unique experiences might be exactly what we need!
IE US Operations Inc., the employing entity and proud member of the IREN group is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation.
We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Participation Notice.
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