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Full-Time

Care Tools Engineer

Amazon Connect

Confirmed live in the last 24 hours

Deliveroo

Deliveroo

5,001-10,000 employees

Online food delivery connecting customers and restaurants

Food & Agriculture
Consumer Software

Mid

London, UK

Category
IT Support
IT & Security
Required Skills
Communications
AWS
Customer Service
Requirements
  • Proven experience as an Amazon Connect Administrator or similar role, with a deep understanding of Amazon Connect configuration and administration.
  • Strong knowledge of AWS services, particularly those related to Amazon Connect, such as Lambda, S3, DynamoDB, and CloudWatch.
  • Familiarity with contact center operations and best practices, including call routing, IVR systems, and workforce management.
  • Ability to troubleshoot and resolve technical issues related to Amazon Connect and its integrations with other systems.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
  • Experience in implementing and maintaining security measures within Amazon Connect to protect customer data and ensure compliance.
  • AWS certification(s) related to Amazon Connect and other relevant AWS services is a plus.
Responsibilities
  • Configure and maintain Amazon Connect contact flows, queues, routing profiles, and other related components to meet business requirements.
  • Monitor and optimise the performance of Amazon Connect to ensure efficient call handling and customer service.
  • Collaborate with stakeholders to understand business needs and implement solutions within Amazon Connect.
  • Troubleshoot and resolve technical issues related to Amazon Connect, including integrations with other AWS services.
  • Implement and maintain security best practices within Amazon Connect to protect customer data and ensure compliance with relevant regulations.
  • Develop and maintain documentation for Amazon Connect configurations, processes, and procedures.
  • Stay updated on new features and capabilities of Amazon Connect and recommend improvements to enhance the contact center operations.
  • Provide training and support to contact center agents and supervisors on the effective use of Amazon Connect features and tools.

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps improve their public image and strengthen community relationships.

Company Stage

Series H

Total Funding

$2.2B

Headquarters

London, United Kingdom

Founded

2013

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Deliveroo's diverse restaurant partnerships, ranging from fast food to high-end eateries, offer customers a wide array of dining options.
  • The launch of exclusive services like Plus Diamond and VIP schemes aims to attract high-spending customers, potentially increasing revenue.
  • Collaborations like the 'Hydration Station' initiative with Humantra show Deliveroo's commitment to rider welfare, which can improve rider satisfaction and retention.

What critics are saying

  • The food delivery market is highly competitive, with major players like DoorDash and Delivery Hero posing significant threats.
  • Recent financial losses and a 'sell' rating from Shore Capital indicate potential financial instability and investor skepticism.

What makes Deliveroo unique

  • Deliveroo's three-sided marketplace model efficiently connects customers, restaurants, and delivery riders, providing a seamless and integrated service.
  • The company's subscription service, Deliveroo Plus, offers unlimited free delivery, enhancing customer loyalty and providing a steady revenue stream.
  • Deliveroo's involvement in community initiatives, such as providing free meals to NHS workers, strengthens its public image and community ties.