Quality Systems Specialist

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

Reporting to the Quality Assurance Program Manager, the Quality Systems Specialist will assist the Quality Assurance Program Manager in maintaining the company’s Quality Management System (QMS) in compliance with ISO 9001. This role will assist with the development, publishing and implementation of company policies and procedures to support the continual improvement of its Quality System and maintain accredited registration in ISO 9001.

This position reports to the Quality Assurance Program Manager and is performed from SHI’s Piscataway, NJ Knox integration center location

Role Description

• Maintains policies and procedures relative to the scope of SHI’s QMS, along with documenting new policies/procedures in collaboration with SHI Managers. SHI’s scope includes all departments in SHI's Integration Center, Integration Data Center, multiple Warehouses, Purchasing, Contracts, and IT (risk and business continuity related).
• Responsible for document management to ensure processes, documentation, JESs (Job Element Sheets) that are part of the company’s QMS are regularly updated for accuracy and suitability.
• Work closely with other departments to develop and implement processes for ensuring proper documentation and adequate document/record controls.
• Responsible for management of RCA with CAPA's related to Integration Center and respective warehouse, including, but not limited to:
  • conducting investigations of nonconformances to determine root cause
  • collaborating with other team members of SHI to ensure Corrective and Preventive actions are taken and documented in SHI’s CAR / PAR system
  • conducting a review on effectiveness of actions taken and documenting in SHI’s CAR / PAR System
• Participate in cross function collaboration for identifying and implementing process improvements.
• Run metrics for trend analysis of, including, but not limited to:
  • incidents/nonconformances and root cause
  • ISO Quality Master Metrics sheet
  • DOAs
• Other tasks and projects as necessary to support the ICS team
• Travel locally between SHI central NJ facilities to work with cross functional teams for support with the above-mentioned tasks and activities.

Behaviors and Competencies

• Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
• Time Management: Can generally use time effectively but may occasionally struggle with prioritizing tasks, meeting deadlines, or maintaining work-life balance.
• Technical Troubleshooting: Can identify complex technical issues, propose solutions, and take action to resolve them without explicit instructions.
• Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.
• Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.
• Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
• Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

Skill Level Requirements

• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
• Ability to read and interpret technical instructions/manuals, troubleshooting guides, and manufacturer specifications - Intermediate
• Demonstrated deep technical knowledge and proficiency in multiple technology areas to provide expert guidance and solutions - Intermediate
• In-depth understanding of the structured practices and workflows involved in the software development lifecycle, from requirements gathering and coding to testing and deployment - Intermediate
• Demonstrates expertise in configuring hardware, software, firmware, and related documentation to meet technical requirements - Intermediate
• Applies knowledge of quality practices to conduct root cause analysis and drive continuous improvement efforts - Intermediate

Other Requirements

• Completed Associate’s Degree or relevant work experience required
• 2-4 years of experience in a similar role required
• Familiarity with ISO 9001 Quality Standards preferred
• Ability to travel between local SHI buildings
• Extended hours are required to complete some special projects

Preferred

• Understanding of Internal Auditing, including Root Cause Analysis and 5 Whys Analysis
• Background in providing training or operational support
• Knowledgeable and familiar with general Warehouse processes
• Knowledgeable and familiar with general Production processes

The base salary range for this position is $60,000 - $85,000. The estimated on-target earnings, or OTE, which includes a base salary, are $60,000 - $85,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status