Full-Time

VP – Customer Success and Support

Olo

Olo

501-1,000 employees

Digital ordering and delivery platform for restaurants.

Data & Analytics
Consumer Software

$167,602 - $240,289

Incentive Compensation, Company Equity, Parental Leave

Expert

Remote in USA

Required Skills
Sales
Communications
Marketing
Requirements
  • 10+ years of leading, growing, and scaling top performing teams in Customer Success for B2B (SaaS or something close to it)
  • Ability to manage escalations at all levels, operators through C-level executives
  • Ability to manage and influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers AND passion for revenue and growth
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leadership with the ability to inspire others
  • Excellent communication and presentation skills
  • Legally able to work in the U.S.
Responsibilities
  • Create a new standard for Customer Success at Olo
  • Build on the Customer Success foundation to include more technical post-sales strategic consulting
  • Implement scalable customer health scores and develop processes to proactively address trends
  • Attract high potential individual contributors into the team and provide growth opportunities
  • Work cross-functionally with Sales, Marketing, Product, and Engineering to produce an amazing customer experience
  • Influence future Customer Lifetime Value through higher product adoption, customer satisfaction, and overall health scores
  • De-risk and defuse customer escalations
  • Grow customer advocacy by helping our customers realize significant value from Olo
  • Drive new business growth through greater advocacy and reference-ability
  • Inspire Customer Success across the company

Olo is a pioneering SaaS platform in the hospitality industry, focusing on facilitating online ordering and delivery for restaurants, convenience stores, and supermarkets. With its ability to process over two million orders daily across approximately 77,000 locations, Olo provides a data-driven approach to business decisions and personalizing guest experiences. The company's extensive integration with over 300 technology partners and its coverage of 99.9% of the U.S. market, allows it to offer a highly flexible and expansive restaurant commerce ecosystem, making it a trusted partner for over 600 restaurant brands.

Company Stage

IPO

Total Funding

$560.9M

Headquarters

New York, New York

Founded

2005

Growth & Insights
Headcount

6 month growth

2%

1 year growth

6%

2 year growth

14%