Full-Time

Senior Account Manager

Enterprise

Posted on 6/18/2025

Ghost

Ghost

201-500 employees

Private marketplace monetizes excess retail inventory

Compensation Overview

$90k - $120k/yr

+ Incentive Commission Plan

Los Angeles, CA, USA

In Person

Category
Sales & Account Management (1)
Required Skills
Supply Chain Management
Inventory Management
Hubspot
Data Analysis
Requirements
  • Bachelor's degree in Business Administration or a related field; MBA is a plus
  • Minimum of 7 years of experience in B2B account management, customer success, or related roles, with a proven track record of managing enterprise client portfolios and driving repeat business
  • Experience in managed marketplaces, retail / eCommerce, excess inventory solutions, or supply chain management is highly desirable
  • Strong comfort with software technology and quickly adopting new features
  • Strong analytical abilities, excellent communication and negotiation skills, and proficiency in CRM software (e.g., Hubspot)
  • Self-motivated, client-focused, with the ability to work independently and as part of a collaborative team
  • Experience in a fast-moving and dynamic startup environment
Responsibilities
  • Develop and execute tailored account plans for each enterprise buyer, aligning their business objectives with our marketplace offerings to maximize value and satisfaction
  • Cultivate and maintain strong, trust-based relationships with senior stakeholders across client organizations, serving as their primary point of contact and advocate within our company
  • Negotiate and close complex deals while collaborating with Supplier Managers and Operations to ensure a smooth end-to-end experience
  • Analyze client purchasing patterns and inventory needs online and in-store, as well as via competitor shopping, to proactively recommend opportunities for inventory buys that meet client requirements and strategic intent
  • Address and resolve client issues promptly and effectively, ensuring a high level of client satisfaction and retention
  • Utilize CRM tools to document all client interactions, and our broader suite of software to track account health metrics, transaction volumes, and client experience, providing regular reports and insights to senior management
  • Stay informed about industry trends, competitor activities, and client business developments to identify new opportunities and potential risks
  • Collaborate with Buyer Success Associates / Managers to create client-ready materials reflecting account performance and buying opportunities
  • Work closely with internal teams, including Supply, Operations, Engineering, Product, and Design (EPD), and Finance to ensure seamless service delivery and to advocate for client needs and scalable solutions in product development and process improvements
Desired Qualifications
  • Experience in managed marketplaces, retail / eCommerce, excess inventory solutions, or supply chain management is highly desirable

Ghost runs a private marketplace that helps brands and retailers monetize excess inventory. It lets sources upload surplus products with restrictions and availability, while buyers—destinations of inventory—place real-time bids, enabling quick, discreet transactions. The platform tracks data to provide a transparent, protected trading environment and charges transaction fees on exchanges to scale with volume. Ghost differentiates itself by offering a private, data-driven marketplace focused specifically on redistributing idle stock, rather than competing with public marketplaces. Its main goal is to optimize the inventory lifecycle, helping brands and retailers recover value from unsold goods and reduce waste in the retail ecosystem.

Company Size

201-500

Company Stage

Series C

Total Funding

$95M

Headquarters

Los Angeles, California

Founded

2021

Simplify Jobs

Simplify's Take

What believers are saying

  • Series C $40M from L Catterton fuels AI infrastructure and international expansion.
  • GMV run rate surged 10x year-over-year since 2023 Series B funding.
  • 500% inventory upload growth supports scalable transaction fee revenue model.

What critics are saying

  • GHOST Lifestyle's Keurig Dr Pepper ownership since October 2024 confuses SEO.
  • ThredUP's B2B wholesale expansion captures Ghost's apparel members within 12 months.
  • Shein and Temu's low-cost surplus platforms erode premium brand demand immediately.

What makes Ghost unique

  • Ghost's private B2B marketplace enables discreet surplus inventory bidding for brands.
  • AI-native platform matches inventory using real-time data and enterprise controls.
  • Members-only access serves over 1,000 vetted brands and retailers exclusively.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

7%

2 year growth

50%
Sosland Publishing
Nov 13th, 2025
General Mills fine-tuning cereal strategy

General Mills fine-tuning cereal strategy. MIAMI - General Mills Inc. has done "what it needed to do" to counteract market pressures and better align with consumer preferences in the cereal category, Jeff Harmening, chairman and chief executive officer, told investors at the J.P. Morgan U.S. Opportunities Forum. "We've done well on the share front and are doing pretty well now because we've taken some action," Harmening said in a Nov. 12 fireside chat at the event, held in Miami. "But let's back up a little bit to the category itself. For a few years, the household penetration of cereal was declining, which is never a positive indicator for the health of a category. We've actually seen that stabilize. But the category is still declining in terms of pounds, by a little bit. That's all buy rate. Then you ask yourself, 'OK, why would that be the case?' People are finding alternatives to what they have in cereal. And a lot of those are protein drinks, yogurt with protein, other things with protein." Responding to consumer demand for more protein in morning foods, General Mills at the end of 2024 rolled out Cheerios Protein, which delivers 8 grams of protein per serving. Two flavors were offered at launch, cinnamon and strawberry, and then a cookies and crème variety was added this past April. "In cereal, what we realized is that we needed to have some protein offerings to compete with some of the (companies) who are growing in the marketplace," Harmening said. "So, we introduced Cheerios Protein, which is now a $100 million business and bigger than any of the small competitors. And we introduced some (Nature Valley) granola varieties with protein. Now we're the No. 1 producer of granola in the cereal category." Meanwhile, General Mills leveraged its "remarkable experiences" platform - aimed at boosting pound share and household penetration in its core North America Retail business unit - to spur consumer interest in the Cinnamon Toast Crunch brand. A marketing campaign, along with the launch of a strawberry variety, drove a 500% increase in social media engagement and lifted volume and dollar share for the brand. General Mills partnered with the Ghost brand in October to introduce a line of high protein bars. | Photo: GHOST "We realized that our advertising was not as good as it needed to be on Cinnamon Toast Crunch," Harmening said of the differing marketing strategies. "And so, we improved that advertising, and, actually, that business has started growing - as has Lucky Charms. So, as we looked at that category (cereal), that's what we needed to do." General Mills is considering a "whole spectrum to innovating" to its core and new products, to licensing agreements and making acquisitions, according to Harmening "There are different pathways depending upon our right to win in a category and for the brand to take ownership of certain benefits," he said. "Sob we're willing to play all the keys to the piano. ... We launched a whole new variety of Cheerios with the health benefit that people are looking for in protein. In other cases, we'll make Cinnamon Toast Crunch taste better... And we recently just launched Ghost bars in the high-protein bars category, which we think is going to be really well received." General Mills features a cereal portfolio that includes Cheerios, Cinnamon Toast Crunch, Lucky Charms, Wheaties, Trix, Cocoa Puffs, Total, Reese's Puffs, Chex, Golden Grahams, Kix, Monster Cereals, Raisin Nut Bran, Cookie Crisp and Cascadian Farm. Still, some fresh competition could bring more energy to the cereal category, Harmening said, citing The Ferrero Group's $3.1 billion acquisition of WK Kellogg Co, which closed in late September. "Look, I think even having a new competitor in the cereal category would probably help the category," he said. "Ferrero just bought WK Kellogg. They're known for their innovation, and I think that will help to the extent that they invest in the growth of the category, which I suspect that they will." | Fresh ideas. Served daily. Subscribe to Food Business News' free newsletters to stay up to date about the latest food and beverage news. Subscribe |

CityBiz
Oct 25th, 2024
Ghost Secures $40M Series C Funding

Ghost, a B2B marketplace, has raised $40 million in Series C funding led by L Catterton, with participation from existing investors like USV and Cathay Innovation. The platform connects brands and retailers, offering inventory solutions and expansion opportunities. Since its Series B in August 2023, Ghost has scaled its platform with investments in infrastructure, AI, and international growth. The new funding will support further product and geographic expansion.

PYMNTS
Oct 15th, 2024
Google Amps Up Gemini's AI Model for New Shopping Platform

Ghost has raised $40 million in a Series C funding round to continue expanding its members-only business-to-business (B2B) marketplace that connects brands and retailers and facilitates the buying and selling of surplus and wholesale inventory.

Fortune
Oct 15th, 2024
Ghost raises $40M Series C funding

Ghost, a B2B retail inventory marketplace, has raised a $40 million Series C funding round led by L Catterton. The round also saw participation from existing investors Union Square Ventures, Cathay Innovation, Equal Ventures, and Eniac. Ghost operates as a private platform for surplus inventory, helping brands manage excess stock efficiently. The company aims to remain a behind-the-scenes player in inventory distribution, despite its growing visibility.

FinSMEs
Aug 21st, 2023
Ghost Raises $30M In Series B Funding

Ghost, a Los Angeles, CA-based members-only B2B marketplace for surplus inventory, raised $30M in Series B funding.The round was led by Cathay Innovation with participation from existing investors Union Square Ventures, Equal Ventures and Eniac Ventures. The company intends to use the funds to hire for several roles in product, engineering and design while developing its platform further.Led by co-CEOs and co-Founders Josh Kaplan and Dee Murthy, Ghost is a provider of a B2B platform for brands and retailers to exchange surplus inventory. The members-only B2B marketplace enables brand sellers to discreetly and efficiently monetize their surplus inventory to vetted buyers. Its platform is a one-stop-shop for retailers and brands to buy, sell, price and ship excess goods powered by a data engine for discovery and increased conversion for buyers and sellers.Since coming out of stealth with a $20M Series A in July of 2022, the company has experienced a 500% increase in uploaded inventory in the last year, gross merchandise value (GMV) run rate has increased over 10x year-over-year and the team has doubled in size. Ghost now counts over 1,000 members on its platform, including some of the world’s best brands and global retailers in categories such as apparel, footwear, beauty and home goods.FinSMEs21/08/2023

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