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Full-Time

Account Manager

Posted on 6/27/2024

Gorgias

Gorgias

201-500 employees

Ecommerce helpdesk platform automating multi-channel support

Data & Analytics
Consulting
Hardware
Enterprise Software
AI & Machine Learning
Consumer Goods

Mid, Senior

Remote in Canada

Category
Customer Success Management
Field Sales
Inside Sales
Sales & Account Management
Required Skills
Sales
Requirements
  • 3 or more years of sales experience
  • Proven track record of success in a quota-carrying role
  • Experience managing a book of business with about 30-40 deals/opportunities per month
  • Exceptional skills in account planning and value-based selling
  • Ability to understand complex ideas, automate processes, and actively manage your own pipeline
  • Demonstrated ability to thrive in a fast-paced sales environment
  • Tech-savvy, acting as a solutions consultant to discuss how products can enhance customer experience and drive revenue
  • Outstanding negotiation skills, verbal, written, and presentation skills in English
Responsibilities
  • Managing renewals and driving ARR growth through strategic cross-selling and upselling
  • Managing a diverse book of approximately 100-120 accounts
  • Demo existing customers on the Automate product and own the closing process for renewals and expansions
  • Collaborating closely with the Customer Success Team to strategically book and close demos and engage existing customers
  • Optimizing sales process to achieve quota

As a leader in ecommerce helpdesk solutions, Gorgias provides a centralized platform for managing support tickets and automating tasks across a variety of communication channels like email, voice, SMS, live chat, and social media. This company offers a dynamic environment where technology enhances customer support efficiency, making it an ideal workplace for those passionate about tech-driven customer care and seeking opportunities in a specialized technological domain within the ecommerce industry.

Company Stage

Series C

Total Funding

$129.9M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

13%

1 year growth

23%

2 year growth

44%

Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen

INACTIVE