Full-Time

Fraud Operations Performance Associate II

Confirmed live in the last 24 hours

Affirm

Affirm

1,001-5,000 employees

Provides buy now, pay later financing solutions

Fintech
Financial Services

Compensation Overview

CA$55k - CA$75kAnnually

Mid

Canada

Role can be located in Canada (excluding Quebec). Remote employees may occasionally travel to an Affirm office for meetings or team building events.

Category
Operations Consulting
Consulting
Required Skills
Salesforce
Looker
Snowflake
Requirements
  • 3+ years of Fraud experience, preferably within the fintech industry.
  • 1+ years Quality Assurance experience, preferably within the fintech industry.
  • Demonstrated ability to work independently with leadership and exhibit strong project management skills.
  • Strong analytical skills with the capacity to recognize and address fraud trends, issues, and opportunities for improvement.
  • Proven track record of identifying and resolving quality issues and driving process improvements.
  • Focused, self-motivated and reliable with ability to stay focused on a task and work independently.
  • Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization.
  • Experience with industry-specific tools and standards, including but not limited to Salesforce, TLO, TransUnion, LexisNexis, Ekata, Emailage, Looker, Snowflake, Netverify, and Onfido.
Responsibilities
  • Identify knowledge gaps through analysis and QA
  • Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives.
  • Regularly monitor, evaluate and provide feedback to Fraud Operations Teams on how the teams are performing
  • Document findings as appropriate and escalate to Leadership.
  • Stay informed about the latest fraud trends, regulatory changes, and best practices to continuously improve fraud prevention efforts.
  • Demonstrate punctuality and ensure you are readily available and responsive, given our current remote work setting.
  • Maintain daily expected cases volume with an accuracy score of 95%+.

Affirm provides point-of-sale financing solutions as an alternative to traditional credit cards. It allows consumers to make purchases and pay for them over time through installment plans, often without hidden fees or deferred interest. Affirm partners with merchants to integrate its payment solutions into both online and in-store shopping experiences, using user-friendly plugins and APIs. The company earns revenue from interest and fees on the loans it provides to consumers, as well as from fees charged to merchants for offering its financing options. Affirm also offers a merchant dashboard for transaction processing and promotional tools to help businesses market these financing options effectively. The goal of Affirm is to empower consumers with flexible payment options while providing value to merchants in the e-commerce and retail sectors.

Company Stage

IPO

Total Funding

$1.1B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

4%

1 year growth

6%

2 year growth

-11%
Simplify Jobs

Simplify's Take

What believers are saying

  • Affirm's partnerships with major brands and events, like the Austin Marathon, enhance its visibility and consumer trust.
  • The company's IPO and subsequent market performance indicate strong investor confidence and growth potential.
  • Affirm's integration with Apple's new installment loan offerings could significantly expand its user base and market reach.

What critics are saying

  • New CFPB regulations could impose additional compliance costs and operational burdens on Affirm, affecting profitability.
  • Data breaches, such as the recent Evolve Bank incident, pose significant risks to consumer trust and data security.

What makes Affirm unique

  • Affirm's seamless integration with both online and in-store shopping experiences sets it apart from other BNPL providers who may focus solely on e-commerce.
  • The dual revenue stream from both consumer interest/fees and merchant fees provides a robust financial model, unlike competitors who may rely on a single revenue source.
  • Affirm's user-friendly plugins and APIs make it easier for merchants to adopt their payment solutions, reducing technical barriers to entry.

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Benefits

Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses

Supportive communities: Get involved with our employee resource groups and community groups

Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country

Generous time off: Take the time you need when life happens

Health benefits: Get a plan that fits your needs

Mental healthcare: Take care of your mind with great mental health programs

Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.

Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.

Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.

Learning & development: Engage in exciting learning programs to level up your growth.