P

Prima

Direct-to-consumer online automotive insurance platform

Auto Insurance Teleoperator

Insurance Sales & AgencyConfirmed live in the last 24 hours
Full-timeMadrid, Spain€21k /yr

About the Job

Requirements

  • Experience as a telephone agent at other motor insurance companies in Spain.
  • A sales or retention/customer-loyalty orientation, with negotiation and argumentation ability to close policy sales or maximize customer renewals.
  • Experience in digital environments.
  • Interpersonal skills, teamwork, proactivity, and autonomy.

Responsibilities

  • Provide information about coverage and additional guarantees.
  • Guide customers through the purchase process and support policy administration.
  • Verify data and review documents for policy issuance and administration.
  • Advise customers on optimizing their policies, explaining coverage and additional guarantees suited to their current needs to maximize retention.
  • Negotiate and make effective arguments to close policy sales or maximize renewals, retention, and customer loyalty.
  • Guide customers through post-sale processes, including renewals, modifications, and policy questions, ensuring a positive and personalized experience that encourages loyalty.
  • Verify data and review documents to ensure policies are up to date and correct.
  • Support the Team Leader and team in continuously improving tools, processes, and customer communications.

Desired Qualifications

  • Knowledge of insurance-sector back-office activities, including document review and fraud control.
  • Written communication and expression skills.

About the Company

Prima

Direct-to-consumer online automotive insurance platform

Prima.it is an Italian insurtech that sells automotive insurance (cars, motorbikes, vans) directly to consumers through an online platform across Europe. Its product works by letting customers purchase and manage policies entirely online, cutting out traditional intermediaries. The company relies on a tech-heavy approach—business intelligence, software frameworks, and development tools—to run everything from pricing to policy management, offering a streamlined, user-friendly experience. What sets Prima apart is its direct-to-consumer model scaled to a large user base (over 4.2 million customers) and a substantial European footprint, supported by €1.3 billion in gross written premiums, all built on a robust internal tech stack. The goal is to provide easy, accessible vehicle insurance to a broad European audience and to grow as a leading insurtech player in the online automotive insurance space.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$118.8M
Headquarters
Milan, Italy
Founded
2014

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