Print Project Manager

Become a part of our caring community and help us put health first
 

The Print Project Manager is responsible for overseeing the efficient operation and continuous improvement of the Humana Copy Center Ordering Portal and supporting processes. This role manages relationships with external print vendors, leads process improvement initiatives, manages change requests, delivers user training, and resolves issues to ensure optimal performance of print services. The Print Project Manager collaborates with stakeholders across the organization to drive process efficacy and client satisfaction.

This position involves working directly with print vendors, ensuring that materials are delivered on time, and managing budgets to achieve cost-effective solutions. Promotes alignment by understanding and communicating customer needs and requirements throughout the organization. Effective communication and relationship-building skills are key, as the role involves coordinating with various stakeholders.

Key Responsibilities

• Partner with the supplier and Senior Professional to design, launch, and maintain a streamlined, user-friendly ordering platform

• Develop and monitor status reports to keep key stakeholders informed of progress and performance

• Identify and implement process improvements, including updates to procedures and ordering policies

• Serve as the subject matter expert (SME) on copy center and mail print production best practices

• Collaborate with EPM team members to optimize production methods and drive operational efficiency

• Manage daily supplier interactions, ensuring high service quality and timely issue resolution

• Maintain and update the ordering platform by adding new print materials and removing outdated items

• Provide guidance and support to internal stakeholders and agents on order placement and supplier-related inquiries

• Create and manage purchase orders, monitor budget allocations, and approve invoices in accordance with financial controls

• Deliver “white glove” service for high-touch or expedited orders in priority locations

• Develop and deliver training programs or sessions for portal users to ensure effective system utilization and knowledge transfer

Use your skills to make an impact
 

Required Qualifications

• Bachelor's Degree or at least 2 years of relevant print, vendor management and/or project management experience

• 2 years of print production project plans

• 2 years of experience managing external print supplier relationships

• Proficiency in Microsoft products (i.e., Word, Excel, PowerPoint, etc.)

• Ability to assimilate, analyze, draw conclusions, and make recommendations from multi-faceted and often ambiguous data

• Strong financial and business acumen required

• Excellent written and verbal communication skills

• Ability to motivate project team members, stakeholders and print suppliers to meet established deadlines

• Motivated initiative-taker with the ability to work with minimal oversight

• Ability to be flexible and willing to learn new skill sets quickly as the need arises

• Effectiveness in working collaboratively with cross-functional internal and external teams

Preferred Qualifications

• Solid communication and negotiation skills

• Experience working for a large-scale health and wellbeing organization preferred

• Experience in working with logistics partners such as UPS, FedEx, and USPS

• Understanding of print, mail and logistics best practices

• Excellent analytical skills with the ability to research and make efficient use of resources to achieve effective business results

• Ability to manage multiple priorities or projects simultaneously in a timely and professional manner; ability to transfer lessons learned into new processes; flexibility in job focus

• Understanding of Centers for Medicare & Medicaid Services (CMS) guidelines

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$65,000 - $88,600 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 10-10-2025

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.