American Campus Communities

Student housing REIT owner and manager

Community Assistant

Real Estate Property Management +1Posted on Nov 12

Full-timeLubbock, TX, USANo salary listedIn-person

About the Job

Requirements

A degree or certificate program must be in progress at an accredited college or university while employed in the position.
Be available for regularly assigned office and on-call shifts on weekdays and weekends, based on academic schedule availability.
Be available periodically for events in the evenings and/or on weekends.
Comply with American Campus Communities policies, procedures, and standards, including the Photo, Video and Voice Recording Policy as a condition of employment.

Responsibilities

Conduct the functions needed to close leasing sales, including making appointments, generating leads, conducting tours, maintaining showrooms, and completing prospect follow-up accurately and promptly.
Work a structured administrative office shift each week as assigned by the supervisor, which may include evenings, weekdays, weekends, or holidays.
Work assigned Community Assistant on-call shifts, which may occur on weekdays, weekends, holidays, or at any time of day or night.
Participate in Turn, Move-In, and Move-Out processes.
Give leasing tours, answer leasing phone calls, and process online inquiries.
Complete a guest card accurately for each prospective resident contact, by phone or in person.
Enter prospective resident information into the Salesforce leasing management system accurately and promptly.
Participate in orientation marketing, housing fairs, open houses, social media initiatives, community events, and renewal marketing campaigns and events.
Assist with off-site marketing efforts on campus, in the community, and at special events.
Plan and execute social media strategies, create and publish content across platforms, and interact with resident communities or target audiences.
Represent the community favorably to support property objectives, public recognition, and a positive local reputation.
Assist in keeping the community clean by regularly surveying common areas for cleanliness, appearance, and working order.
Immediately report life-safety hazards and maintenance concerns found on the property.
Become acquainted with residents and serve as a resource to residents and parents regarding the property, local university or college, and greater community.
Participate in and promote ACC programming and initiatives.
Respond to and document resident behavior that violates the law or ACC lease agreement.
Communicate and enforce community safety, emergency, and fire-evacuation policies and procedures, and provide emergency response and referral services and resources.
Encourage respect and appreciation of individual differences, mediate conflicts, and help residents create a respectful living community.
Maintain a welcoming, professional attitude when interacting with prospective and current residents and parents, and assist customers with service concerns.
Understand general maintenance policies and procedures and assist with after-hours maintenance emergencies.
Prioritize availability for Community Assistant scheduling when considering extracurricular activities; attend and contribute to weekly staff meetings and special or emergency meetings; participate in staff training and orientation; and participate in recruitment, selection, and training of new staff when requested by the Manager.
Model and encourage a positive attitude among staff.
Complete room and apartment inventories, key checks, and common-area inventories as assigned; submit required reports; distribute authorized materials and messages promptly or by assigned deadlines; and administer the Community Service Survey.
Conduct student census as needed.
Work scheduled shifts during Turn, Move-In, and Move-Out, which may involve multiple consecutive days or extended hours, and participate in preparing and administering these processes.
Help prepare units by removing trash, identifying and documenting damage, cleaning, painting, assembling or moving furniture, and performing small repairs such as replacing lightbulbs and caulking.
Help maintain grounds, the clubhouse, office, and common areas such as hallways, breezeways, and elevators, including trash removal, cleaning, painting, and basic landscaping.
Escort vendors to required locations in the community and remain with them until their work is complete or otherwise directed.
Represent and act as a liaison for American Campus in all interactions.
Comply with photography, video, and audio recording for quality control or training when applicable.

The Community Assistant assists property management in selling and leasing the property to prospective residents and parents and helps to offer current residents and parents with a dynamic and enhanced living experience through excellent customer service and dedication to American Campus Basic Operating Standards and Systems (BOSS). A degree or certificate program must be in progress from an accredited college or university while in this position.

Critical Duties:

Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing any required prospect follow-up in a timely and accurate manner.
Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
Work a structured administrative shift in the office each week as determined by your supervisor which may include evenings, weekdays, weekends, and/or holidays.
Work assigned “Community Assistant On-Call” shifts, which may include, weekdays, weekends, and/or holidays. These shifts may take place at any point during the day, evening, and/or overnight and are a required part of the Community Assistant position.
Participate fully in the Turn, Move-In, and Move-Out processes.

Essential Duties: (other duties may be assigned)

Leasing and Marketing:

Give leasing tours, answer leasing phone calls and process online inquiries.
Fully and accurately complete a guest card for each prospective resident contact, whether by phone or in person.
Enter prospective resident information into the Salesforce leasing management system in a timely and accurate manner.
Participate in orientation marketing, housing fairs, open houses, social media initiatives and other community events. Assist with the implementation of renewal marketing campaign elements, including renewal events. Enthusiastically assists with the implementation of off-site marketing efforts on campus, in the community, and at special events.
Plan and execute social media strategies, creating, and publishing content to a variety of platforms, and interacting with the resident communities and/or identified target audiences.
Projects a favorable image of the community to achieve property objectives, public recognition, and a positive reputation within the local community.

Basic Operating Standards and Systems (Clean):

Comes to work in appropriate attire as outlined by ACC standards.
At all times, assists in keeping the community clean by surveying common areas regularly for cleanliness, appearance, and working order.
At all times, immediately reports any life safety hazard or maintenance concern encountered on the property.

Basic Operating Standards and Systems (Community):

Become acquainted with residents living at the property while serving as a resource for both residents and parents concerning the property, the local University and/or College, and greater community.
Enthusiastically participate in and promote ACC programming and initiatives.
Respond to and document behaviors of residents that violate the law or the ACC lease agreement.
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
Encourage the respect and appreciation of individual differences.
Mediate conflict and help residents to create a respectful living community.

Basic Operating Standards and Systems (Customer Service):

Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents, and current residents and parents.
Appropriately act as a resource for all customers when confronted with a customer service concern.
Be familiar with the general maintenance policies and procedures and be available to assist in after hours maintenance emergencies.

Be A Team Player:

Place a high priority on availability for CA scheduling when considering other extracurricular opportunities. Attend, and constructively contribute to, all weekly staff meetings and any special/emergency meetings. Participate in all staff training and orientation which may include evenings, weekdays, and/or weekends. Participate in recruitment, selection, and training of all new staff members as requested by the Manager which may include evenings, weekdays, and/or weekends. Maintain a professional attitude and manner in your work relationships.
Model and encourage a positive attitude among staff.

Perform Administrative Tasks:

Complete room/apartment inventories, key checks and common area inventories as assigned. Complete and submit required reports. Distribute materials and messages from or approved by the Manager in a timely manner and/or by the assigned completion date. Facilitate the administration of the Community Service Survey.
Accurately conduct student census as needed.

Turn

Available to work as scheduled/needed during Turn, Move-In, and Move-Out. This schedule may consist of multiple days in a row and/or extended hours.
Participate fully in the preparation and administration of Turn, Move-In, and Move-Out.
Participate in the make-ready of units to include, but not limited to, removing trash, assisting in identifying/documenting damages, assisting as directed in cleaning, painting, assembling/moving furniture, small repairs such as lightbulb replacement, caulking, etc.
Participate in the maintenance of the grounds, clubhouse, office, and other common areas such as hallways/breezeways, elevators, etc. This may include, but is not limited to, picking up trash, assisting as directed in cleaning, painting, basic landscaping, etc.
As directed/assigned, escort vendors throughout the community the necessary location and stay with them until the project is finished or otherwise directed.

Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership, and embraced by all.
The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
Serve as an American Campus representative and liaison in all interactions.
Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Education/Experience:

Graduate, Bachelor's, or Associates degree or diploma in progress from an accredited college or university.

Scheduling:

Available to work regularly assigned office and on-call shifts - weekdays and weekends based on academic schedule availability.
Periodically work events that may occur in the evenings and/or on weekends.

About the Company

American Campus Communities

Student housing REIT owner and manager

American Campus Communities is a real estate investment trust (REIT) focused on student housing in the United States. It develops, owns, and manages purpose-built communities near colleges and universities to house student residents. Its product is rental housing for students, offering properties with amenities and community spaces designed to cater to college life. The company acquires or builds properties, then leases units to students, generating income from rent and fees. The business differs from general landlords by concentrating on the student segment, operating purpose-built housing, and providing on-site management and services that support a student-friendly living environment. The goal is to provide reliable, well-managed housing options for students while delivering steady rental income and value for investors.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 1993

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