Commercial Management & Contract Program Manager
TikTok
Commercial Management & Contract Program Manager
TikTok
Short-form video platform with ads
About the team The Business and Partnership Management team ("BPM") at Trust and Safety is responsible for the strategy, governance, and operations performance of the extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing on-boarding, training, standards, and guidelines to keep our community safe. Responsibilities - You will work within a global team of Commercial Management and Contract Program Managers, and assist a Commercial Management and Contracts Global Head. - You will supervise the overall commercial relationships with internal stakeholders and Partners. - You will own commercial contracts per Region and/or per Line of Business, from the initial business discussion to signatures. - You will request Partners to implement commercial requirements, and implement corrective actions if you observe some deviation from their contracts. - You will demonstrate business leadership at the time of the Sourcing cycle, set expectations with Procurement and Legal teams, and own Compliance in terms of process, policy and transparency to stakeholders. - You will optimise agreements, pricing models, and overall spend management via a realistic understanding of Operations and Commercial Management. - You will nurture existing and/or new commercial relationships with Partners, aiming to profitable business models for both Parties within an excellent commercial execution. - You will be the owner of Statement of Works, Change Orders, Amendments, Benchmarks, updating and drafting Terms & Conditions, optimising business models via Change Management procedure. - You will report to & assist a Commercial Management and Contracts Global Head in charge of your learning curve and future performances.
Minimum Qualifications - Bachelor’s degree or higher with at least 5 years of work experience in Commercial Management (Sourcing, Procurement, Pricing, Contracts, Invoices), Contract Management and global agreements with service providers - Proven track record in a varied and changing Commercial & Operations environment - Strong experience in working with cross functional stakeholders and the ability to work with senior stakeholders globally along with strong partnership on complex matters with corporate functions (Procurement, Legal, Finance), Operations Managers, and Service Providers - Strong experience in shaping and executing the commercial model to sustain operations & business growth - Excellent communication in both written and spoken English. Preferred Qualifications - Analytical and the ability to make decisions from facts and data.
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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