Butler

Job Description

We are seeking a highly professional and detail-oriented Butler to join our esteemed team in Cairo, Egypt. As a Butler in our organization, you will provide exceptional, personalized service to our discerning clientele, ensuring their every need is met with efficiency and grace.

• Welcome and prepare for guest arrivals, creating a warm and inviting atmosphere
• Offer personalized, anticipatory service to meet and exceed guest expectations
• Manage administrative tasks, including responding to emails, preparing welcome cards, and ordering amenities
• Serve as the primary point of contact for guests during their stay, handling requests such as wake-up calls, packing/unpacking, and special arrangements
• Coordinate with other departments to ensure seamless service delivery
• Maintain an in-depth knowledge of local attractions, customs, and services to assist guests with inquiries
• Uphold the highest standards of service quality in line with our organization's reputation
• Ensure compliance with health and safety regulations in all aspects of work
• Continuously seek opportunities to create memorable experiences for our guests

Qualifications

• Proven experience in luxury hospitality or high-end household management
• Exceptional interpersonal and communication skills, with a strong customer-focused approach
• Fluency in English; knowledge of Arabic or other languages is a plus
• Demonstrated ability to anticipate and fulfill guest needs with empathy and discretion
• Strong organizational skills with the ability to manage multiple priorities efficiently
• In-depth knowledge of etiquette, protocol, and the expectations of high-end clientele
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Physical stamina to stand, walk, and carry items for extended periods
• Impeccable personal grooming and presentation
• Proficiency in using technology for guest services and administrative tasks
• Ability to maintain confidentiality and exercise utmost discretion
• Hospitality management degree or butler certification preferred
• Familiarity with Egyptian customs and culture is advantageous

Additional Information

Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.