Global MIS Manager - MIS
No salary listed
Mid
Herndon, VA, USA
HybridThree days on-site per week required; some travel to the UK is required.
IT Operations
About the job
Requirements
- Experience managing a global, geographically distributed IT/MIS team across multiple regions and time zones, with a clear operating cadence and consistent standards.
- Experience owning enterprise policies across identity, endpoints, and SaaS governance, and leading audit evidence collection in regulated environments.
- Proven experience producing senior leadership reporting and managing prioritization trade-offs based on risk and business need.
- Three to five years of management experience.
- Ability to design and enforce least privilege, role-based access control, Conditional Access, and privileged role governance, plus single sign-on and Security Assertion Markup Language integrations across SaaS applications.
- Strong hands-on administration with Microsoft 365, Microsoft Entra ID, and Microsoft Intune, plus endpoint security ownership and hardening.
- Experience supporting Windows and macOS environments.
- Ability to perform budgeting and financial planning, including forecasting, renewals, licensing optimization, and tracking spend against plan.
- Ability to set expectations, delegate effectively, and hold teams accountable through metrics and follow-through.
Responsibilities
- Own the MIS service desk queue, including triage, prioritization, escalations, stakeholder communications, and continuous improvement.
- Establish a consistent global operating cadence and on-call rotation, including coverage, escalation paths, and post-incident follow-up, to support 24/7/365 operations.
- Partner with Human Resources and the Assets team on joiner, mover, and leaver processes, onboarding and offboarding, and access readiness.
- Drive documentation and operational reporting on volumes, backlog, and root causes, and deliver monthly senior leadership team reporting on performance, risks, and improvements.
- Own the end-user device lifecycle for Windows and macOS, including provisioning, onboarding and offboarding, repairs, refreshes, secure decommissioning, and meeting room and conferencing technology such as Neat Bar.
- Administer and mature endpoint management through Microsoft Intune and Apple Business Manager, including configuration, compliance policies, application deployment, and patching workflows.
- Ensure endpoint security fundamentals are enforced, including patching, encryption, secure remote support, and least-privilege local administration, and ensure Sophos MDR operates effectively across managed laptops.
- Administer and continuously improve Microsoft 365 services, including Teams, Exchange Online, SharePoint, and OneDrive, with strong operational discipline.
- Lead administration of Microsoft Entra ID, formerly Azure Active Directory, including joiner, mover, and leaver processes, group and role management, authentication methods, Conditional Access, and access reviews.
- Manage enterprise application access governance using role-based access control and least-privilege principles, ensure privileged access is tightly controlled and auditable, and support single sign-on adoption across business applications.
- Run an application intake and review process with Information Security, Compliance, and Finance so requests are assessed for security, cost, and supportability.
- Maintain an authoritative application inventory and ownership model, and identify and consolidate duplicate tools to reduce cost and operational overhead.
- Own operational administration of core applications and SaaS tools, including Slack, Teams, SharePoint, Atlassian, Zendesk, HubSpot, Gong, Zoom, and Thrive, while ensuring stable service and licensing optimization.
- Identify gaps in security controls and tooling and drive remediation with Information Security and Compliance so MIS services align with enterprise security policy.
- Partner with Compliance on audits and evidence requests, support incident response for MIS-managed platforms, and maintain evidence-quality, auditable records.
- Own governance decisions, risk-based prioritization, and vendor relationships across MIS-managed platforms, including renewals, escalations, and service-level expectations.
- Own the annual MIS budget and licensing planning, including forecasting and renewals, and drive roadmap planning that balances user experience, efficiency, and security.
Desired Qualifications
- ITIL Foundation certification or equivalent practical information technology service management experience.
- Familiarity with Zendesk and Atlassian, including Jira and Confluence.
- Experience supporting compliance and audit activities and evidence collection.
About the company
Assured Data Protection provides backup, disaster recovery and business continuity solutions by teaming with Rubrik. The core offering uses Rubrik’s cloud data management platform to protect data across on-premises and cloud environments. It works by encapsulating data into a single, accessible platform that can be managed and recovered quickly from anywhere, enabling protection, rapid restores, and automated recovery workflows. The company differentiates itself through its partnership with Rubrik, emphasizing simplicity, speed and ease of use in data protection, as well as a streamlined, unified interface for backup, DR and continuity across multiple environments. The goal is to reduce the complexity and cost of data protection while ensuring reliable, fast recovery and ongoing business continuity.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Leeds, United Kingdom
Founded
2016
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Simplify's Take
What believers are saying
- HSBC UK provided eight-figure funding on 2026-03-13 for international expansion.
- Assured won Rubrik Global MSP Partner of the Year 2026 on 2026-06-25.
- February 2026 BackBox and December 2025 Zerto launches broaden the sellable portfolio.
What critics are saying
- Assured depends on Rubrik, HPE Zerto, and BackBox partner terms.
- Broadcom-driven VMware migrations compress demand once customers finish 12-36 month contracts.
- Expansion into France, Canada, and Latin America strains sales, support, and compliance execution.
What makes Assured Data Protection unique
- Assured bundles Rubrik, Zerto, and BackBox into one managed resilience stack.
- It sells recoveries across servers, DevOps, Google Workspace, and network configs.
- Its France launch added I-TRACING, giving localized 24/7 Rubrik support.
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Benefits
- Hybrid Work Options
- Flexible Work Hours
- Company Social Events