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All Accor

Global hotel management, franchising, loyalty program

Directeur Commercial

Account ManagementUpdated on Nov 11
Full-timeÎle-de-France, FranceIn-person

About the Job

Requirements

  • A Bac+3/5 level of education from a business school, in Commerce or Sales.
  • Five years of experience in sales management or a similar position.
  • Bilingual English and proficiency in a second language.
  • Proficiency with office productivity tools and the Opéra software.
  • Knowledge of the hotel environment and/or business tourism.
  • Strong written and verbal communication skills and the ability to adapt communication to the audience.
  • Ability to work effectively in a team and demonstrate initiative.

Responsibilities

  • Oversee the hotel's commercialization and revenue development, promote the hotel across all segments, and contribute to operational excellence and the guest experience.
  • Define the commercial strategy with the Revenue Director and General Manager, including priority market segments and nationalities.
  • Establish the commercial action plan and take responsibility for its implementation.
  • Develop new programs and strategies and evaluate their effectiveness.
  • Lead commercial activity, engage the hotel's top clients, and actively develop new markets.
  • Manage contracting for corporate and leisure business, including groups and FIT, as well as airline companies.
  • Support and train MICE, Events, and Leisure teams on product knowledge.
  • Work closely with the Revenue Director on sales objectives, forecasts, and budgets.
  • Participate in business reviews with the owners.
  • Monitor competitors and analyze market trends.
  • Analyze and control market development through monthly reporting, dashboard preparation, and budget management.
  • Increase event revenue by encouraging additional sales.
  • Promote the hotel's meeting offer by providing high-quality service and making proactive suggestions.
  • Communicate important information in a timely manner so food-and-beverage and accommodation teams can carry out their assigned work.
  • Recruit, onboard, develop, and manage the sales team, supporting employees' professional growth.
  • Apply the group's recruitment charter and managerial tools.
  • Update procedures, work instructions, and standard operating procedures.
  • Build team motivation and engagement by fostering a positive, collaborative work environment.
  • Train the team and develop its skills.
  • Ensure labor-law compliance in the department and be accountable for its application.
  • Participate in and, when appropriate, lead daily team briefings.
  • Adapt working methods in line with the brand philosophy.
  • Ensure useful information is shared with and received by the team, other departments, and clients.
  • Model Pullman values and brand standards, including dress and presentation requirements, and ensure employees uphold the brand image.
  • Work closely with hotel departments and maintain ongoing cross-functional connections with reception, bar, restaurant, accommodation, IT, and technical services.
  • Encourage cross-departmental ways of working through interpersonal skills, adaptability, and professionalism.
  • Attend function and quality meetings fully prepared.

Desired Qualifications

  • Experience at a large hotel property with more than 500 rooms.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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