Outbound Coordinator

Overview

About PRG   Production Resource Group (PRG) unites exceptional people and deep production expertise to bring ambitious creative visions to life. As a global production partner across Music & Live TV, Corporate Events & Brand Experiences, TV & Film, Broadway and Sports, we deliver more than 5,000 events a year from 33 locations.   Our teams cover lighting, audio, video, LED, camera, rigging, scenic, automation, broadcast and crew, so wherever you start at PRG, you’ll work alongside specialists in every production discipline. Projects range from a single rental to fully integrated productions, and with a presence across five continents, there’s plenty of room to grow.   At PRG, our people make it possible. Whatever your role, your work shows up in what audiences experience on stage, on screen and beyond.

Responsibilities

The Outbound Coordinator is a key member of the operations team, under the management of the Shop Manager and general direction from the Operations Manager, this individual will support the operation by planning and optimizing outbound orders for on-time delivery to client locations. This individual must have strong problem-solving skills and must be proficient with computer systems and applications. This individual must be a team player who is customer-focused and has the required skills and experience to be successful in the role. 

Essential functions

• Track and provide updates on outbound orders.
• Ensure orders are fulfilled and on time. 

Other duties

• Understanding of and compliance with company policies
• Ability to work more than 8 hours in a shift and / or on weekends may be required.

Supervisory responsibilities

• Management and supervision of all staff assigned

Qualifications

Knowledge, Skills, and Abilities

• Works collaboratively, builds effective working relationships and collaborates as a team player  
• Achieves successful results, ability to lead through adverse circumstances and take ownership of expected and/or actual results.  
• Demonstrates adaptability, works effectively in the faces of stress, ambiguity, difficult situations and shifting priorities.
• Exceptional customer and communication skills and relationships; strong understanding of business goals and standards for customer service.
• Ability to learn PRG proprietary software.
• Proficient in full Microsoft Office suite (Outlook, Excel, Word, Share Point, and a firm grasp of common computer productivity tools and equipment.
• Good knowledge of the principles and practices of workplace Safety and of modern office procedures and practices.  

 Competencies

• Initiative, Problem Solving, Decision Making, Conflict Resolution
• Adaptability, Planning, Organization, Work Standards
• Communication Skills, Emotional Intelligence, Stress Tolerance
• Equity & Inclusion
• Integrity, Reliability
• Supervising Others, Leadership, Managing Team Performance Teamwork, Team Building,

Physical demands

• Regularly lift and/or move objects 10-50 pounds, occasionally lift and/or move objects that weigh more than 100 pounds.
• Frequently required to sit, stand, walk, stoop, kneel, crouch or crawl.
• Specific vision abilities for this job may include close vision, distance vision, peripheral vision, depth perception and ability to adjust and focus, with or without the use of glasses or contact lenses.
• While performing the duties of this job, the employee may be exposed to follow spots and moving lights, loud noises, fumes, or airborne particles, moving mechanical parts, and vibration.
• May be required to operate motor vehicles and load/unload trucks

Other duties

• Understanding of and compliance with company policies
• Ability to work more than 8 hours in a shift and / or on weekends may be required.

Travel requirements

• Occasional local travel.
• Driver’s license preferred.

 Required education and experience 

• High school diploma or equivalent
• Warehouse: 1 year (Preferred)  

EEO and Disclosure

CA, CO, IL, NY, NJ and NV:  The pay range for this position is estimated to be $65,000.00-72,000.00 annually. Actual pay to be determined by the experience, knowledge, skills, and abilities of the applicant combined with location and alignment with market data. Additionally, we offer comprehensive health, dental, and vision insurance, paid time off, and a 401(k) retirement savings plan with matching contributions.

PRG is an Equal Opportunity Employer.

PRG is a drug-free work environment, pre-employment testing will be required.

Production Resource Group LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

PRG cares about the safety of our employees and applicants. PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.