Senior Servicing Operations Analyst

Overview

The Senior Servicing Operations Analyst improves operational efficiency by analyzing and optimizing complex processes, identifying automation opportunities, and supporting strategic planning. The role leads UAT activities, ensures workflow continuity, and uses data to measure the impact of changes

Responsibilities

• Lead process improvement initiatives and optimization of complex processes
• Perform analysis of operational processes and recommend automation, optimization, and modernization opportunities
• Support leadership by assisting with requirements, prioritization, and strategic planning.
• Analyze, document, and map operational processes to ensure alignment with project objectives.
• Lead UAT strategy, risk identification, test planning, and defect escalation
• Oversee requirements, process mapping, user stories, and acceptance criteria, ensuring cross‑functional alignment
• Evaluate downstream system impacts and coordinate solutions with IS and reporting partners.
• Represent Servicing Operations in governance, steering committees, and cross‑departmental discussions.
• Manage high‑visibility reporting, documentation, and communication for senior leadership.
• Mentor and provide subject‑matter guidance to Servicing Operations Analyst team members.
• Support regulatory, compliance, audit, and risk management activities through expert‑level analysis.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 7 years of experience in business analysis, process engineering, or related discipline.
• Proven track record of leading complex requirements and driving transformation initiatives. 
• Expert-level expertise in mortgage servicing operations and associated systems. 
• Strong proficiency with Microsoft Office, including advanced Excel.
• Advanced SQL proficiency. 
• Demonstrated ability to influence stakeholders and support effective decision-making. 
• Exceptional written, verbal, and executive-level communication skills. 
• Strong analytical and critical-thinking abilities, with experience in data analysis and root cause identification preferred. 
• Ability to independently manage multiple high-priority initiatives simultaneous
• Experience working within Agile, Waterfall, and hybrid project delivery methodologies.

Desired Skills and Qualifications

• Bachelor's Degree or equivalent in Business, Finance, Computer Science or ralated field. 
• Hands-on experience with MSP or other complex mortgage servicing platforms.
• Proven experience designing or coordinating automation, workflow, or digital transformation solutions.  
• Lean Six Sigma or similar process improvement certification.
• Proficiency with PowerBI or comparable business intelligence and reporting.
• Demonstrated success leading enterprise-wide intiatives or large-scale operational projects.

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $74,600- $139,800 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

Work Conditions

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands  

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.