Field Service Technician Team Lead

General Information
GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Responsibilities / Tasks

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

GEA Group is searching for an experienced Field Service Technician Team Lead to join our Midwest Team! The ideal candidate would reside around the Houston or Oklahoma area.

Responsibilities:

• Creates an inspiring team environment with a culture of open communication.

• Monitor team performance and reports on metrics.

• Delegates tasks and sets deadlines.

• Discovers training needs and provides coaching.

• Actively listens to team members’ feedback and resolve any issues/conflicts, at times with branch manager’s support.

• Performs field service duties at times as a specialist and capable of performing all field service technician III tasks, in addition to:

• Provide troubleshooting support to improve machinery operation with respect to plant/refinery operation.

• Proficiently train customers on the operation of the equipment.

• Act as a mentor to junior technicians by providing them on the job training, assuring work is completed correctly, and provide the branch manager feedback on performance and suggestions.

• Performs other duties as assigned.

• Responds to customer requests and field dispatches.

• Meets with customer at site to go over the nature of the service or repair.

• Provide advanced technical support and performs advanced troubleshooting to the compressor package.

• Provide advanced technical support and performs advanced troubleshooting on electrical & control systems.

• Provide advanced technical support and performs advanced troubleshooting of refrigeration system.

• Performs retrofitting of industrial control panels across multiple manufacturers.

• Completes the routine maintenance or repair, in accordance with ANSI/IIAR-6 2019, as applicable.

• Inspects machinery to confirm proper working order.

• Provides preventative measure suggestions.

• Discusses work completed with customer.

• Submits all time sheets, expense reports (within 30 days), service tickets, start-up reports, inspection reports, and other required paperwork within the required timeframe.

• Perform after-hours telephone troubleshooting support.

• Proficiently train customers on the operation of the equipment.

• Performs other duties as assigned.

Your Profile / Qualifications

• Minimum of a high school diploma or GED required

• Technical school certification in refrigeration or similar field is preferred

• ANSI / IIAR-6 certification required or must be able to obtain certification within 1 year.

• RETA CIRO Certification is preferred

• Minimum of 10 years of experience in industrial refrigeration

• Capable of reading P&IDs and electrical schematics.

• Strong mechanical and electrical aptitude

• Knowledge of the major components pertaining to a refrigeration system.

• Advanced knowledge of screw and piston type compressors and their packages.

• Advanced working knowledge of electrical systems, wiring, and control schemes.

• Advanced working knowledge of industrial control panels.

• Ability to act as a trainer/mentor to junior field service technicians.

• Ability to travel 90% of the time. 

The typical base pay range for this position at the start of employment is expected to be between $56.00 - $67.00 per hour.  GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary.  The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.  You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

#Engineeringforthebetter

Did we spark your interest?
Then please click apply above to access our guided application process.