Full-Time

Engagement Manager

Posted on 8/19/2024

Well

Well

201-500 employees

Personalized health plans with financial incentives

Compensation Overview

$130k - $145k/yr

Senior

Boston, MA, USA + 2 more

More locations: Carrboro, NC, USA | Minneapolis, MN, USA

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Communications
Management
Requirements
  • 8+ years of experience in program management and client management
  • Experience in procurement processes
  • Experience with requirements gathering and requirements execution
  • Excellent communication, negotiation, and presentation skills
  • Experience working with CRM (Customer Relationship Management) and Project management tools
  • Ability to travel if needed
  • Understanding of software solutions and SaaS models
  • Strong leadership and team management skills
  • Experience in the Healthcare Technology industry is a plus
  • Project Management Certification a plus (PMP or similar)
Responsibilities
  • Own client implementation program management
  • Manage and coordinate client engagements from start to finish
  • Manage procurement processes and vendor relationships
  • Work closely with clients to understand their requirements and develop solutions that meet their needs
  • Lead cross-functional teams in the execution of projects
  • Develop and maintain project plans and timelines
  • Collaborate with internal teams to ensure successful project execution
  • Provide regular project updates to clients and internal stakeholders
  • Identify and mitigate project risks
  • Ensure high-quality deliverables are produced and delivered to clients
  • Build and maintain strong relationships with clients
  • Drive continuous improvement in project management processes and practices
  • Develop and maintain strong relationships with key client project teams to ensure they are fully engaged partners
  • Product Advocacy: Act as a client advocate within the company, communicating client feedback to internal teams to influence product development and improvements
  • Issue Resolution: Act as the primary point of contact for client implementation related issues, ensuring timely and effective resolution by coordinating with internal and external teams to address in support of the overall health of the project
  • Conduct regular meetings with clients to review project status, gather feedback, and ensure that their needs are being met
  • Develop and maintain relationships with key stakeholders and decision-makers within client organizations
  • Facilitate communication and collaboration between cross-functional teams to ensure that project goals are aligned and that progress is being made
  • Develop and maintain project documentation, including project plans, schedules, and risk assessments
  • Work closely with clients to understand their requirements and develop solutions that meet their needs. Utilize best practices in requirements gathering to ensure that client needs are clearly defined and that project goals are aligned with those needs.
  • Use requirements gathered from clients to develop high-quality deliverables that meet client expectations.
  • Conduct regular audits of project deliverables to ensure that they meet quality standards and client requirements
  • Develop and maintain a deep understanding of client business processes and systems in order to identify opportunities for efficient and effective implementation experiences
  • Manage and mentor junior members of the engagement team, providing guidance and support as needed
  • Continuously monitor project progress and adjust plans as needed to ensure successful outcomes
  • Develop and maintain a deep understanding of industry trends and best practices in project management and client engagement

Well.co provides personalized health improvement plans and financial incentives to individuals seeking to enhance their health and wellbeing. The process begins with a questionnaire that assesses each member's health needs and goals, allowing Well.co to create tailored health plans that include specific objectives, rewards, and encouragement based on individual behaviors. In addition to these plans, Well.co offers support services such as assistance with medical bills, insurance navigation, and scheduling appointments with healthcare providers. A distinctive aspect of Well.co is its financial incentives, where members can earn gift cards from popular retailers for reaching their health goals, along with a sign-up bonus and ongoing challenges to maintain engagement. The company generates revenue by offering its services to both individuals and employers, making it an appealing option for companies aiming to promote employee wellbeing.

Company Size

201-500

Company Stage

Growth Equity (Venture Capital)

Total Funding

$206.9M

Headquarters

Chapel Hill, North Carolina

Founded

2019

Simplify Jobs

Simplify's Take

What believers are saying

  • Well raised $70M in Series B funding, boosting its growth and development potential.
  • Integration of wearable technology allows Well to offer real-time personalized health insights.
  • The rise of telehealth services expands Well's virtual health offerings and consumer reach.

What critics are saying

  • Increased competition from new healthcare AI startups with similar reward systems.
  • Potential user engagement decline as financial incentives and challenges lose novelty.
  • Rapid expansion post-funding may lead to operational inefficiencies if not managed well.

What makes Well unique

  • Well offers personalized health plans with financial incentives for achieving health goals.
  • The company provides support services like medical bill understanding and healthcare navigation.
  • Well's AI-driven health engine analyzes health triggers for personalized health improvement.

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Benefits

Hybrid work policy

PTO

Volunteer time off

Free coffee & snacks

Parental leave

Health, dental, & vision insurance

HSA & FSA

401k

Learning time off

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

2%

2 year growth

0%
Business Wire
Oct 11th, 2022
Revival Healthcare Capital Is Pleased To Announce Todd M. Pope Has Joined Revival As A Partner

AUSTIN, Texas--(BUSINESS WIRE)--Todd M. Pope initially joined Revival as a Resident Operating Partner in February 2020 and after more than two years in this role, Revival is pleased to announce that Todd has been appointed as a Partner and a member of the Investment Committee. Todd will expand his leadership role within the firm’s investment team and will continue to serve as a Director on the Board of Distalmotion, a Revival portfolio company. “Todd has been in the Revival family for a number of years. We believe his experience, industry leadership, and shared values provide our entire team and investors extraordinary benefits,” said Rick Anderson, Chairman and Managing Director of Revival

Finsmes
Dec 17th, 2021
Well Raises $70M in Series B Funding - FinSMEs

Well Dot, Inc., a Chapel Hill, N.C. and Newton, Mass.-based consumer-focused health improvement platform that combines artificial intelligence, advanced behavioral economic techniques and on-demand human guidance, completed $70m in Series B equity financing

Business Insider
Dec 15th, 2020
We got an exclusive look at the presentation two ex-Aetna execs used to raise $40 million for a new healthcare AI startup

The startup was founded by a former Caesars Entertainment executive and uses a reward system similar to that of gambling to get its users active.

WRAL TechWire
Dec 14th, 2020
Chapel Hill health startup led by ex-Caesar’s CEO raises $40M, lands big Valley VC as investor

Well, a personal health startup with home offices in Chapel Hill and Newton, Mass., has been on a fast track of development with the pandemic driving more attetnion to remote health services and the s

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