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Full-Time

Enterprise Customer Success Manager

Confirmed live in the last 24 hours

Anthropic

Anthropic

501-1,000 employees

Develops reliable, interpretable AI systems

AI & Machine Learning

Compensation Overview

$200k - $240kAnnually

Senior

San Francisco, CA, USA + 1 more

More locations: New York, NY, USA

Location-based hybrid policy requires staff to be in the office at least 25% of the time.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Have 8+ years in a Enterprise or Strategic Customer Success role where you consistently met or exceeded net expansion targets
  • Possess technical acumen, confident explaining complex topics to customers in all roles and levels
  • Have an ability to present and position complex products persuasively, especially when engaging with executives
  • Have a knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player
  • Are a cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
  • Are a natural relationship-builder who brings structure and best practices to complex customer environments
  • Have a strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities
  • Have a passion for AI and interest in responsible development of advanced systems
Responsibilities
  • Becoming an expert in Anthropic's products, methodology, and prompting techniques
  • Gaining a deep understanding of customers' business needs and strategically guiding them to solutions leveraging Anthropic's products
  • Owning the customer experience across their lifecycle - managing account and success plans grounded in the customers’ business objectives, conducting Quarterly Business Reviews, identifying expansion opportunities, and serving as a conduit between the customer and Anthropic
  • Acting as the voice of the customer by identifying patterns and feeding these insights into Anthropic's product organization
  • Building trusting, strategic relationships with key customer decision makers and influencers
  • Monitoring usage trends and proactively driving action accordingly

Anthropic is at the forefront of building reliable and interpretable AI systems, making it an appealing place to work for those passionate about advancing natural language processing, human feedback, reinforcement learning, and code generation. Employees have the opportunity to engage in cutting-edge research and development, contributing significantly to the field and ensuring AI technologies are both effective and responsible. Working in such an innovative environment encourages professional growth and collaboration among experts in AI research.

Company Stage

Series B

Total Funding

$5.8B

Headquarters

San Francisco, California

Founded

2021

Growth & Insights
Headcount

6 month growth

47%

1 year growth

260%

2 year growth

1012%
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Simplify's Take

What believers are saying

  • The $450 million Series C financing round underscores strong investor confidence in Anthropic's growth potential.
  • The launch of Claude Pro, a subscription-based version of its generative AI model, opens new revenue streams and enhances user engagement.
  • Anthropic's collaboration with Menlo Ventures to launch the $100 million Anthology Fund positions it as a key player in accelerating AI startup innovation.

What critics are saying

  • The competitive landscape in generative AI is intensifying, with rivals like OpenAI and Cohere continuously releasing more powerful models.
  • The rapid expansion and scaling efforts, such as launching new apps and funds, may strain Anthropic's resources and operational capabilities.

What makes Anthropic unique

  • Anthropic's focus on responsible AI deployment, including measures like invisible watermarks, sets it apart in the AI landscape.
  • The launch of the $100 million Anthology Fund in collaboration with Menlo Ventures highlights Anthropic's commitment to fostering AI innovation.
  • Anthropic's multi-platform support for its Claude AI app, including vision capabilities, offers a seamless user experience across web, iOS, and Android.