Cone Health

Not-for-profit healthcare network delivering hospital care

Patient Access ED Registration Specialist

Clinical Support & Patient AdministrationPosted on Nov 11

Full-timeUnited StatesNo salary listed

About the Job

Requirements

An associate degree in healthcare administration, medical office administration, or a related field is required; four years of related experience may be substituted for the associate degree.
At least one year of experience in a healthcare setting, particularly patient registration, insurance verification, or a similar administrative role, is required.

Responsibilities

Use tools and resources to accurately and efficiently obtain and enter information required for registration into the electronic health system.
Follow procedures for positive identification and medical record number assignment; review demographic and insurance information for completeness and correct deficiencies so collection efforts are not delayed by insufficient or incorrect information.
Ensure that required EMTALA-compliant registration steps are taken for emergency department patients.
Identify patients presenting with critical symptoms and activate clinical protocols.
Ensure all appropriate regulatory signatures are obtained.
Document insurance verification information accurately, identify deductibles, copayments, coinsurance, and policy limitations, verify patient liabilities with payers, calculate patient payments, request payment at registration, and document in the electronic health record.
Display customer service behaviors to patients and visitors to promote positive patient experiences.
Assist patients to their destinations as needed and manage patient visitor flow according to hospital policy and safety guidelines.
Perform other duties as assigned.

Desired Qualifications

Certification in healthcare administration, such as Certified Healthcare Access Associate (CHAA), is preferred.

Administrative Support

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Patient Access ED Registration Specialist is the first point of contact and creates a welcoming environment to include anticipation and action on the needs of our internal and external customers in the emergency department care setting. The role is responsible for accurately identifying patients and completing demographic, financial, regulatory and medical information. This position is third shift 10pm until 630am Sunday through Thursday.

Essential Job Function:

Utilizes tools and resources to perform responsibilities accurately and efficiently to obtain and enter required information for registration into the electronic health system.
Follows prescribed procedures for positive identification and medical record number assignment and reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
Ensures EMTALA compliant registration steps are taken for emergency department patients.
Identifies patients who present with critical symptoms and activates clinical protocols.
Ensures ALL appropriate regulatory signatures are obtained.
Thoroughly and accurately documents insurance verification information, identifying deductibles, copayments, coinsurance, and policy limitations and verifies patient liabilities with payers, calculates patient payment, requests payment at the time of registration and documents in the EHR.
Consistently displays good customer service behaviors to ALL patients and visitor to promote positive patient experiences.
Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
Performs other duties as assigned.

Education:

Required: Associate degree in healthcare administration, medical office administration, or related field required.4 Years related experience in lieu of associate's degree.

Experience:

Required: 1 year experience in a healthcare setting, particularly in patient registration, insurance verification, or a similar administrative role.

Licensure/Certification/Listing:

Preferred: Certification in healthcare administration (e.g., Certified Healthcare Access Associate – CHAA).

Work Shift :

Nights/No Weekends (United States of America)

On Call Required

FTE:

Job Type:

Full Time (40 Hours/Week)

About the Company

Cone Health

Not-for-profit healthcare network delivering hospital care

Cone Health is a not-for-profit healthcare network that serves communities in Alamance, Forsyth, Guilford, Randolph, Rockingham, and surrounding counties by operating hospitals, primary and specialty care clinics, and centers for heart and vascular care, cancer treatment, women’s and children’s health, and advanced imaging. Its services are delivered through a system of hospitals, clinics, and the Cone Health Medical Group and Triad HealthCare Network, with revenue coming from patient services, insurance reimbursements, and government programs. The network differentiates itself by emphasizing community care and serving underserved populations, supported by a large staff, physician partners, and volunteers, and it holds recognized workplace culture awards. The goal is to provide high-quality, accessible healthcare and improve health outcomes across its diverse service areas.

Company size: 5,001-10,000
Company stage: Seed
Total funding: $100K
Headquarters: Greensboro, NC
Founded: 1953

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